Sr Principal, Business Process Analyst (Service Delivery Excellence)

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

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• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

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Salary

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401(k) match

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Market context

U.S. role benchmark (BLS OEWS)

$61,842 U.S. median for this role

Projected growth (BLS Employment Projections)

+1.9% - Slower

Matched to SOC 11-1021 - Operations aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Operations From the posting source checked Jun 20, 2026

Seniority

Staff Plus From the posting source checked Jun 20, 2026

Schedule

Shift type

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Weekend work

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Company

Company stage

Public-company From the posting source checked Jun 20, 2026

Equity

Offered Verified - SEC 10-K source checked Jun 20, 2026

Application

Cover letter

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Assessment

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Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Sr Principal, Business Process Analyst (Service Delivery Excellence) Milford, MA, US Overview Our Enterprise Transformation team is on a mission to improve business outcomes and employee experiences by driving step-change improvements in critical enterprise processes, and the technology and analytics supporting these. As a Sr Principal, Business Process Analyst (Service Delivery Excellence), you will be responsible for driving planning, execution, and accountability for margin expansion and operational excellence initiatives across four service business units representing $1.7B in service revenue and a $200M+ EBIT improvement target. This role requires deep expertise in service delivery operations, strong P&L acumen, and proven experience leading operational transformation through complex organizational change including M&A integration. Operating with enterprise-level strategic perspective, you will identify opportunities that extend beyond individual divisional strategies, ensure operational excellence initiatives remain coordinated and protected during the integration of two acquired service businesses, and translate strategic objectives into scalable processes enabled by technology including AI/ML. This role partners with commercial & service leadership across four commercial divisions, and cross-functional leaders in Finance, HR, Operations, IT, and Legal to maximize operational efficiency, capacity optimization, and margin expansion. Responsibilities Lead or support margin expansion and operational excellence initiatives across all four commercial divisi

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