Rep, II – Customer Support

Benefits

Parental leave

Not verified

Non-birth-parent leave

Not verified

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

Not verified checked Jun 7, 2026

Salary

$23-$26/hr From the posting source

401(k) match

Reported from DOL Form 5500 industry filing (not employer-specific)

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Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

35% below the BLS role benchmark for customer success aggregate.

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Customer Success From the posting source

Seniority

Mid From the posting source

Schedule

Shift type

Not verified

Weekend work

Not verified

Company

Equity

Offered Verified - SEC 10-K source

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Rep, II – Customer Support Webster, TX, United States Company Description: Job Description: Rep, II - Customer Support Job Description As a Customer Service Representative, you will serve as a key contact and liaison for customers, both internal and external, to ensure their total satisfaction. You will interact with customers on an ongoing basis, entering RMAs/orders, handling requests and providing support needed in a timely, professional and courteous manner. This role is responsible to act as the voice of the customers to determine how to best satisfy their equipment needs. PRIMARY DUTIES AND RESPONSIBILITIES Provide professional phone support on incoming and outgoing calls with customer centricity. Able to create RMA's with assistance on how to determine disposition Process transactions including RMAs, Quotes, and Sales Orders with attention to detail and very high accuracy rate. Coordinate with internal departments such as Asset Management, Rentals, Sales, Finance and Shipping to ensure timely delivery for customer orders and information related to their requests. Work on process improvements to provide better service to our customers and streamline our workflow. Maintain CRM system with accurate information. Follow up on all transactions to ensure your customer's request is fulfilled in a timely manner. Show an understanding of the complete service order process acting on each part with urgency and professionalism. Taking a proactive approach to resolution of any issues. Meet personal/customer service team KPIs on daily/weekly/monthly basis Ability to work independently and problem solve Work on special projects as necessary. REQUIRED QUALIFICATIONS: 3 -5 years customer

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