Customer Success Associate

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

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Salary

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Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Customer Success From the posting source checked Jun 20, 2026

Seniority

Entry From the posting source checked Jun 20, 2026

Work mode

Remote From the posting source checked Jun 20, 2026

In-office days

0 days From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

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Application

Cover letter

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Assessment

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Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Customer Success Associate Remote WHO WE ARE Industrial labor powers our world and protecting the people who do that work is both a moral imperative and a business advantage. At Voxel, we're transforming workplace safety and operational efficiency through AI-driven computer vision technology that helps organizations see unseen risks before incidents occur. Voxel's platform enables Fortune 500 safety and operations leaders to uncover root causes, drive proactive risk reduction, and make smarter, data-driven decisions. Our Solutions Engineering team ensures customers successfully adopt, deploy, and scale Voxel across complex enterprise environments. THE ROLE As a Customer Success Associate at Voxel, you will be on the front lines of helping customers get real value from our platform. You'll own the onboarding and training experience for new users, manage a book of existing sites, and serve as the primary point of contact for a set of mid-market accounts. Working closely with senior Customer Success Managers, you'll ensure customers are set up for long-term success from day one. This is an excellent opportunity for someone early in their career who is passionate about customer experience, eager to learn the craft of enterprise customer success, and excited to work at the intersection of AI and industrial safety. WHAT YOU'LL DO - Lead onboarding and training sessions for new users across customer sites, ensuring smooth adoption of the Voxel platform. - Manage a book of existing sites, maintaining strong relationships and driving ongoing platform engagement. - Own end-to-end customer relationships for a portfolio of mid-market accounts,

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