CRM Automation Specialist - Full-Time

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

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• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

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Salary

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Market context

U.S. role benchmark (BLS OEWS)

$116,543 U.S. median for this role

Projected growth (BLS Employment Projections)

+9.8% - Much faster than average

Matched to SOC 15-1252 - Software Engineering aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Engineering From the posting source checked Jun 20, 2026

Seniority

Mid From the posting source checked Jun 20, 2026

Schedule

Shift type

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Weekend work

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Company

Company stage

Growth-stage From the posting source checked Jun 20, 2026

Application

Cover letter

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Assessment

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Deadline

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Where they hire

State eligibility is not yet verified.

About this role

CRM Automation Specialist - Full-Time YOUR MISSION AT VOI As a CRM Automation Specialist at Voi, you will strengthen our lifecycle marketing by turning data and insights into automated CRM programmes that drive engagement, conversion, and retention across our markets. You will work hands-on in Braze to design, build, and optimise journeys that support users from onboarding through to loyal, high-value riders. Sitting within the CRM team and collaborating closely with Data, Marketing, and Product, you will make sure lifecycle initiatives are insight-led, measurable, and aligned with Voi's broader growth objectives. You will: - Analyse lifecycle performance using CRM data to identify opportunities across onboarding, engagement, upsell, and retention. - Investigate user behaviour and campaign performance to uncover automation opportunities, lifecycle gaps, and areas for optimisation. - Translate insights into actionable CRM journeys, segmentation strategies, and targeting logic that can scale across markets. - Build, test, and optimise automated lifecycle journeys in Braze using Canvas, segmentation, and Liquid logic. - Develop reusable templates and scalable campaign structures that reduce manual work and improve consistency. - Identify and implement opportunities to automate existing campaigns and expand lifecycle coverage across the customer journey. - Design and run A/B tests across CRM channels (email, push, in-app) to improve engagement, conversion, and retention. - Analyse experiment results, communicate findings clearly, and turn them into actionable improvements. - Partner with Marketing, Data, and Product to ensure lifecycle activity is aligned with growth priorities and other channel initiatives. - Maintain strong QA processes to ensure accurate

Read the full description at careers.voi.com. FewerJobs shows a preview and links to the original posting.