Customer Care Specialist I

Benefits

Parental leave

Not verified

Non-birth-parent leave

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Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

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Childcare support

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Learning budget

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Verification

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Salary

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401(k) match

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Market context

Median wage (BLS OEWS)

$57,704 national median

Projected growth (BLS Employment Projections)

+0.9% - Slower

Matched to SOC 41-2031 - Sales aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Schedule

Shift type

Not verified

Weekend work

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Application

Cover letter

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Assessment

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Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Customer Care Specialist I AZ_Phoenix_Office The Customer Care Specialist I is responsible for handling the daily operations of select client programs, including functions such as: - Processing of delinquent cases, support process service functions, and fulfilling citizen requests while ensuring a high level of customer satisfaction. - Work closely with team members to achieve customer departmental goals and improve customer service processes. Duties and responsibilities · Become intimately familiar with the business rules for each customer and deliver timely and accurate service. · Evaluate and process high volumes of customer and citizen requests in accordance with applicable business rules and statutes. · Maintain accurate records of customer interactions, services provided, and issues resolved. · Identify, investigate, and resolve customer-related issues, working closely with other teams as needed to implement effective solutions. · Process internal requests from operational or support teams as required. · Assist with the implementation of change requests and other services as required. · Strive for continuous improvement in service delivery. · Adhere to and exceed assigned service level agreements (SLAs), contributing to overall team and customer performance targets. · Other responsibilities as required Qualifications · High School Diploma or Equivalent. · Competent computer skills using Microsoft Office (Word, Outlook, SharePoint, and Excel). · Data Entry 40 wpm. · Strong communication, both verbal and written. · 1+ years of data entry experience preferred. · Demonstrated ability to work and problem solve independently as well as recognize when to escalate issues. · Make sound decisions and accept/act upon constructive

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