Upside Guide

Benefits

Parental leave

Not verified

Non-birth-parent leave

Not verified

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Offered From the posting source checked Jun 20, 2026

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

Not verified

Salary

Not verified

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Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Customer Success From the posting source checked Jun 20, 2026

Seniority

Mid From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

Required From the posting source checked Jun 20, 2026

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Upside Guide Melbourne About Ferocia We're the team behind Up , but under the hood, we're Ferocia - a passionate tech company driven by financial inclusion. Since 2011, we've been crafting innovative financial tools, starting with the digital platform for Bendigo Bank. We believe technology can empower everyone, from the advantaged to the disadvantaged, which is why Up was born. Now, as part of the Bendigo and Adelaide Bank family, we combine the agility of a small company with the reach and stability of a major player. Together, we're carbon neutral , community-focused , and dedicated to high standards of corporate governance . Our mission? To leverage technology to help Australians move from financial stress and anxiety to a place of confidence and empowerment. Want to join us? We'd love to hear from you Melbourne OR Bendigo based only Remuneration: $67,500 + super. Penalty rates apply for early mornings, late nights, and weekend shifts. We're looking for experienced and passionate customer support professionals to join our Melbourne & Bendigo based team as we continue on our journey to guide over a million Upsiders on the path towards feeling good about money. We provide support from 6am-12am, 7 days a week through our super-powered in-app chat 'Talk to Us', driven by our 4 distinctive support values. Your day to day involves injecting these values into each and every interaction and being the magic behind 'Talk to Us'. There may be be times you chat with Upsiders over the phone, but the

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