Senior Technical Service Desk

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

Not verified checked Jun 13, 2026

Salary

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401(k) match

Reported from DOL Form 5500 industry filing (not employer-specific)

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Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Schedule

Shift type

Not verified

Weekend work

Required not verified - timestamp not recorded

Application

Cover letter

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Assessment

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Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Senior Technical Service Desk Canberra, ACT, Australia Canberra, ACT, Australia What success looks like in this role: Unisys is one of Canberra's leading Service Desk providers, supporting a range of Federal Government clients. We have multiple openings in a new team for proactive, enthusiastic, and technically savvy level 1 support agents. Unisys offers industry best practice training, a collaborative work environment and opportunities for career progression that can kick-start your career in Information Technology. Provide 1st Level IT Support. Experience leading, mentoring and or training service desk staff Respond to and resolve customer requests, in relation to software, hardware and network operations difficulties by providing fast, efficient, and friendly customer service. Accurately document calls and incidents. Manage time and workload to meet predetermined service levels. Maintain data accuracy in our contact management system. Assign incidents and requests to the correct support group. Act as a single point of contact on incidents and problems logged. Perform appropriate diagnostics to initiate problem management workflow process. Provide clients with a reference number for their incident/request. Understand various media sources that interface with the Service Desk. Support multiple clients through customer service professionalism and insight. Flexible to work in 24/7 environment and requires being able to work on a rotating shift roster including nights and weekends. Ability to comprehend and uphold Unisys Policies and Procedures (including time reporting, attendance, etc). #LI-PB2 You will be successful in this role if you have: Active NV1 Security Clearance is required. A nd the ability to obtain NV2

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