Payment Investigator

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

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Role

Seniority

Mid From the posting source

Schedule

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Weekend work

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Application

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Assessment

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Deadline

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Where they hire

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About this role

Payment Investigator Your role Are you incredibly organized with an eye for detail? Do you know how to take care of business? We are looking for an Operations Specialist who will be responsible for end-to-end processing of paper and electronic check items cleared through the Federal Reserve, including posting adjustments, researching discrepancies, and processing Fed returns. This role ensures timely, accurate settlement and strict compliance with Federal Reserve, Reg CC, and internal bank policies. Key Responsibilities: • Investigate and resolve client inquiries related to payment issues, including sanctions holds, returned funds, and payment cancellations. • Monitor and manage payment queues, ensuring timely resolution of flagged or delayed transactions. • Collaborate with internal teams (e.g., Compliance, Operations, Risk) to resolve complex cases and escalate issues when necessary. • Maintain accurate records of investigations and resolutions in accordance with regulatory and internal standards. • Identify trends or recurring issues and recommend process improvements. • Support audit and compliance reviews by providing documentation and insights into investigation processes.

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