Sr. Partner Operations Analyst

Benefits

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Schedule

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Weekend work

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Application

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About this role

Sr. Partner Operations Analyst Delhi, IN As a Senior Analyst , your job is to move beyond resolving individual disputes and focus on the bigger picture. You will oversee our global debit and credit memo workflows, ensuring our third-party partners and internal teams are accurate, efficient, and meeting their targets. We are looking for a GDS expert who understands the full lifecycle of a ticket and can navigate the technical complexities of ARC and BSP. You won't just fix errors; you will identify the systemic reasons they happen and design the processes to stop them. You will act as the final point of escalation for complex disputes, manage high-level airline relationships, and find ways to automate our back-office operations to reduce financial loss. What You'll Do: 1. Strategic Dispute & Risk Mitigation Design and optimise end-to-end dispute workflows to consistently reduce financial leakage and improve recovery rates. Perform deep-dive gap analyses to identify systemic ticketing errors and implement preventative controls. Lead investigations into complex fraud and chargeback cases, partnering with the Fraud & Risk teams to mitigate multi-channel exposure. Provide expert guidance and act as the final point of escalation for complex disputes, leveraging airline and GDS relationships to negotiate settlements and secure waivers. 2. Stakeholder Engagement Partner with internal Operations teams, Product, and Airline Partnerships to bridge the gap between technical ticketing issues and financial reporting. Build and leverage relationships with airline desks and GDS providers to facilitate "goodwill" waivers and resolve long-standing discrepancies. Monitor vendor performance and provide

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