Associate Account Manager

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

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• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

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Salary

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401(k) match

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Schedule

Shift type

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Weekend work

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Application

Cover letter

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Assessment

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Deadline

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Where they hire

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About this role

Associate Account Manager Palo Alto, CA or San Francisco, CA As an Account Management Associate, you will be responsible for directly supporting our Administrator's travel and expense needs. As strategic owners of our customer's experience, your role is to solve issues, communicate effectively, and collaborate with internal teams to remove any barriers for the traveler. As the front line of our business, you will have a unique opportunity to provide regular feedback to our product, design and engineering teams as they work towards continually improving our customer facing and internal platforms. This is an exciting role where you will have a direct impact on our day to day operations, traveler experience and product development. What You'll Do: Effectively partner with our Commercial customers, ensuring excellent customer experience through timely, accurate communications. Maintain a deep understanding of our product and speak with customers about the most relevant features/functionality for their specific requirements Partner closely with your Commercial Account Managers on their account prioritization, ensuring your efforts maximize revenue opportunities within accounts Run playbooks and program ideas and track results based on defined KPIs (e.g. user adoption / customer retention / upsells) Drive satisfaction, adoption, retention, and reduce churn by providing quick and knowledgeable advice based on customer's desired outcomes Serve as the 'voice of the customer' and provide internal feedback on how we can better serve our customers to maximize customer value and retention Refine segmentation for the Scaled book to inform engagement strategies Renew, process and negotiate contracts What We're

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