Employer Support Specialist

Benefits

Parental leave

Not verified

Non-birth-parent leave

Not verified

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

Not verified

Salary

Not verified

401(k) match

Not verified

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Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Schedule

Shift type

Not verified

Weekend work

Not verified

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Employer Support Specialist Austin, Texas, United States About the role We are looking for an experienced and detail-oriented Customer Support Specialist to join our Employer Servicing team. In this role, you will be the ultimate subject matter expert on our benefits platform and the complex technical systems that power it. You'll work directly with business leaders and HR admins as their trusted advisor from onboarding through renewal, ensuring they have a seamless experience providing world class benefits to their employees. This is a critical role that blends deep technical knowledge with excellent problem-solving and communication skills. You'll thrive in this role if you get energy from solving problems that initially seem impossible and view every customer interaction as an opportunity to improve the product or process. What you'll do - Interface with customers via email, phone, and video conferencing to resolve issues quickly, efficiently, and with a human touch - Conduct consultative calls and write detailed explanations that help customers understand complex insurance, compliance, and platform topics - independently investigate and resolve technical problems by reviewing databases, analyzing system logs, and partnering with engineering-then translate findings into clear customer communications - Build scalable solutions to customer problems through documentation, macros, videos, and workflow improvements that benefit the entire customer base - Partner with product and engineering to advocate for customer needs, provide detailed bug reports, and validate solutions Background we're looking for - 3+ years in customer-facing operations or technical support within a complex B2B environment (SaaS, fintech, healthtech, or

Read the full description at thatch.com. FewerJobs shows a preview and links to the original posting.