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Thatch Health

16 open roles indexed with location, benefit, and apply-link signals where available.

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  • Growth Marketing Associate

    Remote (US)

    remote Salary not disclosed

    Growth Marketing Associate Remote (US) About the role At Thatch, we're building a new way for modern businesses to offer great health benefits. We're taking a unique approach in a legacy space, with backing from some of the world's top investors (a16z, Index Ventures, Google Ventures, General Catalyst) and a team of top performers from companies like Stripe, Rippling, Ramp, Brex, and Shopify. We're looking for a Growth Marketing Associate to join our team and help accelerate our go-to-market efforts. The ideal candidate is data-driven, creative, and eager to experiment with new strategies to drive demand, engagement, and conversion. As a key member of the marketing team, you'll play a vital role in optimizing our acquisition funnel, running paid/unpaid campaigns, and driving performance across various channels. You'll work closely with sales, product marketing, and demand gen to expand our reach, generate high-quality leads, and contribute to revenue growth. This is a highly cross-functional, fully remote role that requires strong analytical skills, creativity, and a passion for continuous experimentation and improvement. What you'll do - Support Growth Initiatives: Execute and optimize multi-channel marketing campaigns (brand, events, webinars, social, affiliates, CRO, automated outbound, and more) to generate leads and drive conversions. - Analyze Performance: Monitor key marketing metrics (CAC, LTV, conversion rates, etc.), identify trends, and provide data-driven insights to improve performance. - Content & Messaging: Help develop compelling messaging, ad copy, and landing pages to enhance campaign performance. - Test & Iterate: Run A/B tests across channels, optimizing creatives, audiences, and

  • Product Manager, Members

    Remote (US)

    remote Salary not disclosed

    Product Manager, Members Remote (US) About the role We're hiring a Product Manager to own the financial infrastructure that underpins the Thatch member experience, and to define its future for the next two to three years. You'll own the systems that move real money on behalf of members: balances, monthly premium payments, reimbursements, and substantiations. You'll make them accurate, reliable, and scalable, and you'll build the self-serve capabilities that let members and internal teams spend less time managing errors and more time on things that matter. Over the longer horizon, you'll own member product investments that will define whether we can win on member value. You'll own the strategic groundwork for these investments: understanding what members need, what the infrastructure has to support, and how to sequence the bets that matter most. This is a rare combination of build-for-now and build-for-the-future. If you're energized by financial infrastructure that has to work perfectly at scale, and excited about the longer arc of what a great member health and financial experience can look like, this role is for you. What you'll do - Own the member financial infrastructure: member balances, monthly premium payments, reimbursements, and substantiation flows, with a relentless focus on reliability, accuracy, and scale - Drive the reliability and efficiency roadmap on the member financial side: eliminate the root causes of payment and reimbursement errors, build self-serve capabilities that reduce support ticket volume, and automate the resolution flows that today require manual intervention - Define and own the instrumentation for

  • Employee Experience Manager

    Austin, Texas, United States

    unspecified Salary not disclosed

    Employee Experience Manager Austin, Texas, United States About the role We're looking for an Employee Experience Manager to create an exceptional workplace environment for our Thatch team. You'll be a driving force behind our culture, managing our office operations, and helping support and execute large-scale events. There's a lot of ground to cover but you'll have the ability to tie many aspects of employee experience together. What you'll do Office Management - Oversee daily operations across our office locations, ensuring spaces are clean, functional, welcoming and well-maintained - Manage vendor relations including facilities, lunch/catering, supplies, and building management - Coordinate office services, supplies, equipment and support IT with Technology needs for seamless operations - Act as our points person with brokers and landlords as we grow and add more offices Event Planning & Execution - Plan and execute large-scale company offsites, including venue selections, logistics, programming and budget management in partnership with others at Thatch - Organize engaging office specific and company-wide offsites with our Head of People and other leaders at Thatch Employee Experience & Culture - Design and Implement employee perks and programs that enhance workplace satisfaction - Serve as a member of the Culture Committee and continuously assess and improve the employee experience through feedback and creative solutions Background we're looking for - 3-5 years of office management, employee experience or related fields - Track record of planning and executing large-scale events for 100+ people - Excellent ability to manage against a budget and identify areas of

  • Software Engineer: Full Stack, Product Engagement

    Remote (US); San Francisco, California, United States

    remote $170K-$200K

    Software Engineer: Full Stack, Product Engagement Remote (US); San Francisco, California, United States About the role Thatch is rewiring how health benefits work. We build software that gives employees real control over how they use their benefits. We're looking for a Full Stack Engineer to join our Product Engagement team and improve how members and employers experience Thatch, from account creation through enrollment. You'll work on the product surfaces and systems that drive activation and engagement. That includes building user-facing features, the backend systems that support them, and the instrumentation needed to understand what's working. This is a product engineering role. You'll work across the stack, partner closely with product and design, and ship changes that directly impact how customers experience Thatch. What you will do - Own and improve core product flows related to onboarding, activation, and enrollment. - Build and ship full stack features, from backend services to user-facing interfaces. - Instrument product surfaces to understand user behavior and identify opportunities for improvement. - Design, test, and iterate on changes that improve conversion. - Work closely with product, design, and cross-functional partners to ship solutions. - Contribute to systems that support engagement and lifecycle messaging. What we are looking for - Experience building and shipping production web applications across the stack. - Strong product judgment and comfort working through ambiguity. - Ability to reason about user behavior and use data to inform decisions. - Experience owning features end-to-end. - Track record of cross-functional collaboration and good technical decision-making.

  • Software Engineer: Infrastructure

    Remote (US); San Francisco, California, United States

    remote $180K-$250K

    Software Engineer: Infrastructure Remote (US); San Francisco, California, United States About the role Thatch is rewiring how health benefits work. We build software that gives employees real control over how they use their benefits. We're looking for an Infrastructure Engineer to own the reliability, security, and performance of the platform that powers Thatch. Every product team depends on the infrastructure you design and operate. Our platform runs in a HIPAA-compliant environment and handles sensitive healthcare data. Reliability and security are foundational. The systems you build must be secure, observable, and resilient under real-world load. We organize engineering around product teams that serve members, employers, and partners. The Infrastructure team builds and operates the platform that enables them to ship reliably. What you will do - Own infrastructure health, performance, and reliability across the stack. - Make architectural decisions and improve how we build and operate. - Design and evolve infrastructure using Terraform. - Improve CI/CD, deployments, and developer workflows so teams ship faster. - Strengthen security across access controls, vulnerability management, and dependencies. - Identify and eliminate reliability risks before they impact customers. What we are looking for - Experience operating production infrastructure, platform, DevOps, or SRE systems. - A track record of owning critical systems end-to-end. - Strong experience with PostgreSQL or comparable relational databases in production. - Experience managing infrastructure as code using Terraform. - Sound judgment across reliability, performance, and security tradeoffs. - A bias toward automation and improving developer productivity. We hire engineers across multiple levels

  • Carrier Partnership Lead

    Remote (US)

    remote Salary not disclosed

    Carrier Partnership Lead Remote (US) About the role We're on the lookout for a Carrier Partnerships Lead to join Thatch. This role is vital for our company, as you'll be responsible for managing the commercial relationships with our health insurance carrier partners. You will spearhead the development and maintenance of these crucial partnerships, ensuring alignment between Thatch's internal stakeholders and the operational needs of our carriers. Our goal is to make healthcare simple and effective for every member who joins our platform-a daunting task within the US Healthcare system that we are looking for someone willing to tackle head-on .By partnering with carriers closely we can help push the industry forward. This role will lead a key partnerships function, accountable for commercial relationships, establishing operational excellence with third parties, and expanding our distribution channels. This includes helping to develop quarterly business reviews and being responsible for ensuring mutually beneficial partnership outcomes. We seek a candidate with a proven track record of building and shaping operationally focused projects with third parties, leveraging relationship management skills and a deep healthcare background for impactful results. This individual must possess the ability to both dive deep into the details of daily execution and step back to strategize and plan the long-term direction of the partnerships. What you'll do - Manage Commercial Relationships: Oversee and strengthen relationships with our largest health insurance carriers, acting as the primary point of contact for commercial and strategic discussions. - Develop Quarterly Business Reviews (QBRs): Design, prepare, and lead

  • Operations Lead (Reconciliation)

    Austin, Texas, United States

    unspecified Salary not disclosed

    Operations Lead (Reconciliation) Austin, Texas, United States About the role We're on the lookout for an Operations Lead to join Thatch. This role is vital for our company, as you'll spearhead numerous projects and develop internal and external processes to help Thatch's Operations team scale. The Carrier Operations team connects health insurance carriers with our support, product, and engineering teams. Our goal is to make healthcare simple and effective for every member who joins our platform-a daunting task within the US Healthcare system that we are looking for someone willing to tackle head-on. This role will lead a key operations function, accountable for operational OKRs, product prioritization, and day-to-day escalation and queue management. We seek a candidate with a proven track record of building and shaping operational functions in fast-growing startups, leveraging data, product, and process for impactful results. This individual must possess the ability to both dive deep into the details of daily execution and step back to strategize and plan the long-term direction of the organization. A critical focus area for the team is the ongoing reconciliation of our payment infrastructure. This complex function is vital for financial accuracy and stability. Its efficient management directly and positively impacts our members, driving trust and satisfaction through seamless and accurate financial experiences. What you'll do - Manage payment reconciliation: Oversee systems ensuring accurate matching of incoming payments to expected receivables, monitor automated tools, resolve discrepancies, and maintain financial data integrity. - Direct operational workflow: Own the daily task pipeline, prioritize

  • Employer Support Specialist

    Austin, Texas, United States

    unspecified Salary not disclosed

    Employer Support Specialist Austin, Texas, United States About the role We are looking for an experienced and detail-oriented Customer Support Specialist to join our Employer Servicing team. In this role, you will be the ultimate subject matter expert on our benefits platform and the complex technical systems that power it. You'll work directly with business leaders and HR admins as their trusted advisor from onboarding through renewal, ensuring they have a seamless experience providing world class benefits to their employees. This is a critical role that blends deep technical knowledge with excellent problem-solving and communication skills. You'll thrive in this role if you get energy from solving problems that initially seem impossible and view every customer interaction as an opportunity to improve the product or process. What you'll do - Interface with customers via email, phone, and video conferencing to resolve issues quickly, efficiently, and with a human touch - Conduct consultative calls and write detailed explanations that help customers understand complex insurance, compliance, and platform topics - independently investigate and resolve technical problems by reviewing databases, analyzing system logs, and partnering with engineering-then translate findings into clear customer communications - Build scalable solutions to customer problems through documentation, macros, videos, and workflow improvements that benefit the entire customer base - Partner with product and engineering to advocate for customer needs, provide detailed bug reports, and validate solutions Background we're looking for - 3+ years in customer-facing operations or technical support within a complex B2B environment (SaaS, fintech, healthtech, or

  • Operations Lead (Customer Operations)

    Austin, Texas, United States; Remote (US)

    remote Salary not disclosed

    Operations Lead (Customer Operations) Austin, Texas, United States; Remote (US) About the role The Servicing Operations team is the engine room of Thatch - the people who make sure reimbursements land in members' accounts on time, that employers get onboarded and stay paid up, and that the workflows behind every customer interaction work the way they should. It's the work most people never see when it goes well, and the work everything depends on when it doesn't. As Operations Lead, you'll own daily execution across our member and employer ops pods. Work streams like reimbursements, substantiations, Medicare, KYB/KYC, billing collections, and employer churn fall under your domain. You'll also build. The ops function at Thatch is still being shaped: new workstreams need to be stood up, existing ones refined, metrics and SLAs defined, and the infrastructure put in place to track outcomes consistently. You'll be the operational and cultural backbone of the team - coaching specialists, owning escalations, jumping into the queue when it counts, and partnering cross functionally to remove the friction in our customer experience caused by missing or inefficient processes, and to build an ops function ready for the scale ahead. This is a role for leaders who find genuine satisfaction in process design, coaching people into their next chapter, and the operational work that lets a fast-growing benefits platform deliver a great customer experience today and be ready for what comes next. What you'll do - Own daily execution across customer operations teams - oversee day-to-day

  • Product Designer

    Remote (US)

    remote $160K-$192K

    Product Designer Remote (US) About the role At Thatch, design is one of the defining traits that sets us apart. The healthcare experience in America has long been subpar, and the bar for quality design is low - we're raising that bar, and with it, the entire health insurance industry. As a designer at Thatch, you'll craft beautiful experiences for the people using our product every day: businesses, their teams, and brokers. You'll shape all aspects of design, including UI components for our design system, new products involving complex user interactions, and the overall strategy and vision of the design team. Your work will help create a better insurance experience that enables members to get the healthcare benefits they need while feeling calm, fulfilled, and liberated . We're looking for someone who can meet users where they are in their journey and inspire trust by delivering simple, beautiful, and well-crafted end-to-end experiences. You should be comfortable owning the entire design process, from UX strategy to product design and company branding. What you'll do - Participate in and shape every part of the product development process, from idea inception to production - Work cross-functionally with engineering, growth, product, sales, operations, and leadership to create incredible user experiences - Develop and maintain the design system and brand assets we'll use across the company - Write design documentation and guidelines for internal audiences - Iterate on and improve our design standards, tooling, and processes Background we're looking for - 4+ years of experience

  • Operations Lead (Customer Support)

    Austin, Texas, United States; Remote (US)

    remote Salary not disclosed

    Operations Lead (Customer Support) Austin, Texas, United States; Remote (US) About the role The Support team is the heart of Thatch - the people who help members navigate their benefits when it matters, assist employers in administering benefits, and partner with brokers to serve their books of business. Support is where our mission to build a healthcare system people love is delivered, one interaction at a time. As Support Lead, you'll own daily execution of our support function across members, employers, and brokers, and the long game of scaling it. You'll coach and develop a team of specialists, stand up new support channels, and prepare the team for Open Enrollment, our highest-stakes period of the year. You'll be the operational and cultural backbone of the team: managing escalations, jumping into the queue when it counts, partnering across the company to fix the upstream issues that drive support volume, and building an uplifting team culture. This is a role for leaders who find genuine satisfaction in frontline support, coaching people into their next chapter, and the gritty, behind-the-scenes work required to deliver a best-in-class support experience at scale. What you'll do - Own daily execution of the support queue - oversee day-to-day operation of the support queue across channels, meeting SLAs and delivering best-in-class support to members, employers, and brokers as we scale. Adapt quickly when volume spikes, incidents emerge, or new issue patterns surface. - Scale the support function - stand up new support models like phone support, train and

  • Strategic Operations Associate

    Remote (US)

    remote Salary not disclosed

    Strategic Operations Associate Remote (US) About the role The Strategic Operations Associate is a core member of Thatch's commercial engine, responsible for enabling disciplined, data-driven execution of complex employer deals. Operating at the intersection of pricing, deal structure, and cross-functional coordination, this role ensures that every deal entering review is complete, accurate, and decision-ready. Partnering closely with Sales, Solutions, Finance, and Revenue Operations, the Strategic Operations Associate owns data preparation, pricing analysis, and deal architecture within established frameworks. The role translates complex, multi-variable inputs into clear internal recommendations, supports efficient deal reviews, and helps maintain consistency across pricing, approvals, and governance processes. Beyond individual deal support, this role contributes to the ongoing refinement of pricing guardrails, approval frameworks, and operating standards, creating leverage and scalability as Thatch continues to grow What you'll do - Partner with Sales and Solutions teams as an internal advisor on pricing, quoting, and deal strategy for complex employer opportunities. - Prepare and validate employer, census, and contribution data to ensure completeness, accuracy, and readiness for financial analysis. - Develop pricing scenarios and conduct financial modeling to support competitive, compliant, and scalable deal structures. - Translate complex analyses into clear, decision-ready recommendations and concise internal deal briefs. - Support deal reviews and approvals by surfacing assumptions, risks, and required escalations within established pricing and policy frameworks. - Ensure accuracy and consistency across pricing outputs, quotes, and approvals. - Assess deal structures, identify non standard terms, and align deal execution with internal controls and approval processes. -

  • Software Engineer: Full Stack

    Remote (US); San Francisco, California, United States

    remote $161K-$230K

    Software Engineer: Full Stack Remote (US); San Francisco, California, United States About the role Thatch is rewiring how health benefits work. We build software that powers employer-funded coverage and gives employees real control over how they use their benefits. We're looking for a Full Stack Software Engineer to own broad product surfaces, from concept to production. You'll build across the frontend and backend systems that power onboarding, benefits management, and payments. This work touches real money and real healthcare decisions. Correctness and reliability matter, but so does making the experience feel simple for the people using it. We organize engineering around the people we serve: members, employers, and partners, so teams own end-to-end experiences and ship with speed and accountability. What you'll do - Take ownership of meaningful product areas from idea through production. - Ship quickly, but never at the expense of correctness or long-term maintainability. - Contribute across the stack, from user-facing interfaces to backend services. - Translate real user and business needs into clear, pragmatic technical solutions. - Set and uphold a high bar for code quality, system design, and product polish. - Take responsibility for production systems, including reliability, debugging, and continuous improvement. What we are looking for - Experience building and shipping production web applications across the stack. - Strong product judgment and comfort working through ambiguity. - Ability to reason about complex systems and business logic. - Familiarity with modern engineering tools and frameworks. - A track record of ownership, cross-functional collaboration, and good

  • Software Engineer: Backend

    Remote (US); San Francisco, California, United States

    remote $161K-$230K

    Software Engineer: Backend Remote (US); San Francisco, California, United States About the role Thatch is rewiring how health benefits work. We build software that gives employees real control over how they use their benefits. We're looking for a Backend Software Engineer to design and build the core systems that power Thatch. This includes data models, fund flows, automations, and integrations that make healthcare benefits work reliably at scale. Your work ensures money moves correctly, benefits remain compliant, and complex processes work reliably. This work touches real money and real healthcare decisions. The systems you build must be correct, resilient, and built to scale. We organize engineering around the people we serve: members, employers, and partners, so teams own end-to-end experiences and ship with speed and accountability. What you'll do - Design, build, and evolve backend systems that support enrollments, payments, payroll, and benefits management. - Architect and maintain robust data models and fund flows that handle large volumes of financial transactions. - Build integrations with payroll providers, banks, insurance carriers, and other external partners. - Improve operational rigor through automation, tooling, monitoring, and observability. - Partner closely with product, operations, and other engineers to solve complex business problems. - Take ownership of production systems, including reliability, debugging, and long-term maintainability. What we are looking for - Experience building and maintaining backend systems in a production environment. - A track record of shipping systems with complex business and operational implications. - Strong ability to reason about data models, workflows, and edge

  • Analytics Engineer

    Remote (US)

    remote $160K-$190K

    Analytics Engineer Remote (US) About the role Thatch is rewiring how health benefits work. We build software that gives employees real control over how they use their benefits. We're looking for an Analytics Engineer to own the data models, metrics, and dashboards the company runs on. You'll define how we measure the business, from source data through the numbers that leadership, growth, finance, and operations use every day. This work touches real money and real healthcare decisions. Consistency and reliability matter, but so does making the data simple to use for the teams who depend on it. What you will do - Take ownership of meaningful metrics and data products, from definition through adoption. - Build and maintain dbt models that define how we measure the business. - Design and maintain dashboards used by growth, finance, and operations to make day-to-day decisions. - Improve data quality through testing, monitoring, and validation. - Enable self-serve analytics so teams can answer their own questions and move faster. What we are looking for - Experience building analytics models and dashboards in a production environment. - Strong SQL skills and experience with dbt or similar tools, and working knowledge of python for ad-hoc analysis. - Strong intuition for metric design, including grain, aggregation, and edge cases. - Eagerness to work closely with stakeholders to define problems and translate them into metrics, models, and analytic tools. - Good judgment when balancing speed, accuracy, and maintainability. We hire across levels and care most about the scope

  • Revenue Accountant

    Austin, Texas, United States; Remote (US)

    remote Salary not disclosed

    Revenue Accountant Austin, Texas, United States; Remote (US) About the role As the first dedicated member of our Revenue Accounting team, you will report directly to the Head of Finance and Operations and play a key role in designing and implementing scalable processes, providing actionable insights to drive business performance, and managing our revenue streams. You will collaborate closely with our Head of Finance, Sales, and Product/Engineering teams as we rapidly scale our employer and member base and expand our product and service offerings. We are looking for a detail-oriented, motivated self-starter who thrives in a fast-paced, dynamic environment. In return, we offer a challenging role with direct exposure to critical areas of our operations. This role covers invoicing and payment operations, revenue recognition, and partnering with internal engineering teams to build and maintain efficient operational processes at scale. Please note: This is a hybrid position, with up to 3 days per week in our Austin office. What you'll do - Own invoicing, payment, and revenue operations, managing day-to-day processes and handling escalations. - Partner cross-functionally with Product and Engineering to enhance operational processes and ensure scalability as the business grows. - Execute month-end close procedures, including account reconciliations and fluctuation analysis across multiple revenue streams. - Collaborate with key business partners on policies, processes, and programs. Background we're looking for - At least 5 years of revenue operations experience. - Proven experience partnering with business and product teams, ideally in a hyper-growth environment. - Strong financial, analytical, and problem-solving