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Social Media Moderator

Tamara - Riyadh, Saudi Arabia

Posted Apr 8, 2026

Benefits

Parental leave
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Non-birth-parent leave
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Family-building benefits
  • Fertility benefits: Not verified
  • Adoption assistance: Not verified
  • Surrogacy assistance: Not verified
Mental health support
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Relocation assistance
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Childcare support
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Learning budget
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Verification
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Salary
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Market context

U.S. role benchmark (BLS OEWS)
$78,856 U.S. median for this role
Projected growth (BLS Employment Projections)
+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function
Customer Success From the posting source checked Jun 20, 2026
Seniority
Mid From the posting source checked Jun 20, 2026

Schedule

Shift type
Not verified
Weekend work
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Company

Company stage
Public-company From the posting source checked Jun 20, 2026

Application

Cover letter
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Assessment
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Deadline
Not stated

Where they hire

State eligibility is not yet verified.

About this role

Social Media Moderator Riyadh, Saudi Arabia About Us Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in the region and partners with leading global and regional brands such as SHEIN, Jarir, noon, IKEA and Amazon, as well as small and medium businesses. Tamara is Saudi Arabia's first fintech unicorn and is backed by Sanabil Investments, a wholly owned company by the Public Investment Fund (PIF), SNB Capital, Checkout.com , amongst others. The company operates from our Care Office in Riyadh , with additional regional and global support offices. Key Responsibilities: - Monitor and respond to customer inquiries, comments, and messages across social media platforms (e.g., Instagram, Twitter/X, Facebook). - Ensure all responses are aligned with Tamara's tone of voice and customer experience guidelines. - Handle customer complaints, escalate complex issues, and follow up until resolution. - Identify and flag potential risks, sensitive cases, or PR-related concerns to relevant stakeholders. - Maintain SLAs, KPIs, and quality standards in all interactions. - Collaborate with internal teams (Customer Support, Risk, Payments, Tech) to resolve customer issues. - Document customer interactions accurately using internal tools (e.g., CRM/Zendesk). - Support in managing app reviews and public feedback professionally. - Track recurring issues and provide insights for continuous improvement. Requirements: - Experience in customer support or social media moderation. - Strong written communication skills

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