POS Support, Associate

Benefits

Parental leave

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Family-building benefits

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Mental health support

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Relocation assistance

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Childcare support

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401(k) match

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Schedule

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Weekend work

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Application

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About this role

POS Support, Associate Las Vegas, NV Overview Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit www.shift4.com . Shift4 is expanding globally and hiring POS Technical Support Representatives to work with customers! This is an onsite opportunity based at Shift4's Las Vegas, NV office. The SkyTab POS Support Associate provides technical support for SkyTab POS systems and credit card terminals. This role diagnoses, troubleshoots, and resolves customer issues via multiple communication channels while maintaining high standards of customer service. Representatives collaborate with internal teams and contribute to terminal/system performance improvements and merchant satisfaction. Responsibilities - Listen attentively to customer needs and concerns; demonstrate empathy while building rapport. - Identify and resolve terminal/POS system issues through logical troubleshooting. - Analyze call logs to identify trends and underlying problems. - Provide solutions by guiding merchants through corrective steps. - Research and resolve credit card terminal issues for merchants and external sales partners. - Receive and resolve inbound calls, emails, chats, tasks, and tickets. - Maintain cooperative and professional relationships with coworkers, supervisors, customers, and the public. - Complete projects under tight deadlines while managing competing priorities. - Demonstrate exemplary performance and attendance. - Be flexible in work hours to support 24/7 Call Center needs. - Perform other duties as assigned. Qualifications - High school diploma or equivalent required. - 2+

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