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Workplace Services Analyst

Salesforce - United Kingdom - London

Posted Apr 21, 2026

Benefits

Parental leave
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Non-birth-parent leave
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Family-building benefits
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Mental health support
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Relocation assistance
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Childcare support
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Learning budget
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Verification
Source-linked last checked May 7, 2026
Salary
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401(k) match
Listed Source: EMPLR_CONTRIB_INCOME_AMT. source Last checked May 7, 2026.

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Schedule

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Weekend work
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Application

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Deadline
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About this role

Workplace Services Analyst United Kingdom - London About the Role As a Workplace Services Supervisor, you'll be at the heart of how our EMEA region delivers exceptional workplace experiences. You'll own the regional ticketing operations within our service management platform, serving as the critical link between EMEA and our global technology team, and partner closely with our Integrated Facilities Management (IFM) provider to drive seamless, SLA-compliant service delivery. This is a role for someone who thrives on data-driven problem solving, champions continuous improvement, and loves working at the intersection of people, process, and technology. Your Team You'll report directly to the Director, Workplace Services, sitting within the broader Real Estate & Workplace Services (REWS) organization. You'll work closely with regional field teams, the global technology group, and our IFM partner - collaborating across time zones and functions to deliver outstanding workplace experiences for Salesforce employees across EMEA. What You'll Do Own and oversee EMEA ticketing operations - ensuring efficient handling, smart prioritization, and timely, SLA-compliant resolution within our service management platform Partner closely with our IFM provider to drive accountability, seamless collaboration, and consistent service performance As regional Subject Matter Expert (SME) serve as the primary liaison between EMEA and the global technology team , for any bug fixes and tool enhancements Provide in-region troubleshooting and escalation support for complex or critical issues, ensuring minimal disruption to our employees and workplaces Produce Training material and lead training on new tool enhancements and releases , driving smooth adoption across regional teams

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