Technical Support Engineer - French speaking

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

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Relocation assistance

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Childcare support

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Learning budget

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Verification

Source-linked last checked May 7, 2026

Salary

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401(k) match

Listed Source: EMPLR_CONTRIB_INCOME_AMT. source Last checked May 7, 2026.

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Schedule

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Weekend work

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Application

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Deadline

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About this role

Technical Support Engineer - French speaking Ireland - Dublin Technical Support Engineer (Salesforce Marketing Cloud) Location: Dublin, Ireland Team: Cloud Success Group Are you a technical problem-solver who excels at investigating complex software issues and guiding customers to success? We are seeking a Technical Support Engineer to be a pivotal member of our Cloud Success Group. In this role, you will apply your strong technical acumen to troubleshoot, analyze, and resolve challenges for clients utilizing Salesforce Marketing Cloud. This is an opportunity to be the definitive technical expert, ensuring our clients achieve seamless and successful outcomes with their SFMC implementations and integrations. What You'll Do Expert Technical Investigation: Lead the investigation and resolution of complex support issues related to SFMC functionalities, integrations, APIs, and overall platform performance. Code-Assisted Troubleshooting: Utilize your knowledge of web development concepts to read, analyze, and understand customer code (HTML, CSS, JavaScript, SQL) to pinpoint the root cause of issues, rather than writing production code. Resolution & Guidance: Communicate clear, professional, and timely solutions, offering best-practice guidance to help customers optimise their use of the platform. Customer Advocacy: Manage the full issue lifecycle from initial contact through resolution, ensuring an excellent and professional customer experience at every step. Knowledge Contribution: Create and maintain high-quality technical documentation, knowledge base articles, and solution guides to empower both internal teams and external customers. What You'll Bring Required Technical & Support Skills Technical Troubleshooting Experience: Proven ability to diagnose and resolve technical issues within an enterprise software, SaaS, or highly

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