Senior Product Manager, Service Cloud AI

Benefits

Parental leave

26 weeks From the posting source checked Jun 20, 2026

Non-birth-parent leave

12 weeks From the posting source checked Jun 20, 2026

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

Source-linked checked May 7, 2026

Salary

$208K-$286K From the posting source checked Jun 20, 2026

401(k) match

Reported from DOL Form 5500 industry filing (not employer-specific)

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Market context

U.S. role benchmark (BLS OEWS)

$102,662 U.S. median for this role

Projected growth (BLS Employment Projections)

+5.4% - Faster than average

140% above the BLS role benchmark for product management aggregate.

Matched to SOC 11-1021 - Product Management aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Product From the posting source checked Jun 20, 2026

Seniority

Senior From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

Not verified

Company

Equity

Offered Verified - SEC 10-K source checked Jun 20, 2026

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Senior Product Manager, Service Cloud AI California - San Francisco About the role: Agentforce Service is the world's number one customer service application and a rapidly growing $10B+ business. Customer service is in the midst of an agentic transformation. Our Service AI team has an immediate opportunity for a talented product manager to drive this agentic shift, and work on exciting technology that is a strategic focus for the business. You will be working with a group of world-class engineers and data scientists to build artificial intelligence capabilities that our customers will adopt to drive better customer experiences and improved business results. You will be building products in a new agentic product development lifecycle, helping define how products are built going forward. Customer service is the richest space for the application of AI and you will be shipping the core capabilities in partnership with engineering that allows all businesses and customers to unlock this potential for service. Your leadership will go far beyond just technology as you bring these latest technologies to market working with marketing, sales, and other stakeholders. And the work you do will touch millions of end customers from the biggest companies around the globe as they are released into the leading platform for service. Key Responsibilities: Own and drive all aspects of the product area from product vision to delivery to customer adoption. Define the future of customer service, strategically balancing human-in-the-loop with agentic automation with human escalation. Translate customer needs into product strategy in the

Read the full description at careers.salesforce.com. FewerJobs shows a preview and links to the original posting.