Research Operations Lead, Customer Insights

Benefits

Parental leave

26 weeks From the posting source checked Jun 20, 2026

Non-birth-parent leave

12 weeks From the posting source checked Jun 20, 2026

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

Source-linked checked May 7, 2026

Salary

Not verified

401(k) match

Reported from DOL Form 5500 industry filing (not employer-specific)

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Market context

U.S. role benchmark (BLS OEWS)

$61,842 U.S. median for this role

Projected growth (BLS Employment Projections)

+1.9% - Slower

Matched to SOC 11-1021 - Operations aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Operations From the posting source checked Jun 20, 2026

Seniority

Senior From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

Not verified

Company

Equity

Offered Verified - SEC 10-K source checked Jun 20, 2026

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Research Operations Lead, Customer Insights Georgia - Atlanta Join Salesforce's Customer Insights team, a core function within the marketing organization responsible for delivering objective, actionable insights that inform our marketing strategy and external narrative. As Research Operations Lead, you will make that team faster, sharper, and better organized using AI, automation, and process work as the primary levers. You will spend time with researchers understanding how work actually gets done, identify where AI or automation could create real leverage, and build solutions that get used. You will bring findings and proposals to the team lead for prioritization, then own the execution. This is a role for someone who sits at the intersection of research and operational improvement: research-credible enough to earn the trust of a team of seasoned researchers, and applied enough with AI and automation to build solutions they'll actually use. The measure of success is straightforward: the team works faster and smarter because of what you built. What You'll Do Diagnose Workflow Problems and Identify Opportunity: Spend time with researchers across quant and qual work to understand how projects actually run, where time gets lost, and where AI or automation could create meaningful leverage. Develop a point of view on priorities and bring proposals to team leadership with a recommendation, not just options. Build AI-Assisted Workflows: Target high-effort, repeatable research tasks: transcript analysis, survey programming and QA, crosstab generation, report drafting and assembly. Document what you build clearly enough that it does not depend on you to run.

Read the full description at careers.salesforce.com. FewerJobs shows a preview and links to the original posting.