Proactive Monitoring Engineer

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

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Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

Source-linked last checked May 7, 2026

Salary

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401(k) match

Listed Source: EMPLR_CONTRIB_INCOME_AMT. source Last checked May 7, 2026.

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Schedule

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Weekend work

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Application

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Assessment

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Deadline

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Where they hire

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About this role

Proactive Monitoring Engineer India - Hyderabad; India - Bangalore Job Description Summary Proactive Monitoring(ProM) is a strategic customer engagement service that supports 24x7 monitoring of critical customer processes and proactively avert problems before they occur. The team consists of Salesforce experts who monitor the critical customer business processes, performance, platform limits and critical automations round the clock in a fast-paced, highly dynamic, client centric environment and work with the customer on issue mitigation. The Proactive Monitoring (ProM) Engineer is a customer-focused technical expert responsible for supporting Salesforce.com 's Signature Support customers. The role focuses on preventing customer issues through proactive monitoring and support of Salesforce Tableau. As a member of the ProM team, you will continuously monitor platform processes and system health, identify potential issues before they impact customers, and work to ensure reliable, high-quality data operations. The ProM Engineer (Technical) is technically competent, business-oriented, and highly customer-centric, providing the highest level of support and expertise to some of our largest and most strategic accounts Key Responsibilities: Own the complete end-to-end customer support experience. Focus on Proactive Support best practices for our Customers that will hasten their implementations/deployments Support day-to-day Tableau Server/Cloud operations, including data ingestion, identity resolution, harmonization, segmentation, and activation Troubleshoot technical issues related to Tableau Server/Cloud Integrations and Standard Salesforce-Tabelau Functionalities Take ownership of customer issues through to resolution - including troubleshooting, internal communication and providing guidance on recommended best practices Conduct annual technical health check reviews to evaluate customers' platform performance, configurations, and overall system health,

Read the full description at careers.salesforce.com. FewerJobs shows a source-linked preview and links to the original posting.