Manager, Technical Support Engineering

Benefits

Parental leave

26 weeks From the posting source checked Jun 20, 2026

Non-birth-parent leave

12 weeks From the posting source checked Jun 20, 2026

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

Source-linked checked May 7, 2026

Salary

Not verified

401(k) match

Reported from DOL Form 5500 industry filing (not employer-specific)

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Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Customer Success From the posting source checked Jun 20, 2026

Seniority

Mid From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

Not verified

Company

Company stage

Public-company From the posting source checked Jun 20, 2026

Equity

Offered Verified - SEC 10-K source checked Jun 20, 2026

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Manager, Technical Support Engineering India - Bangalore; India - Hyderabad The Manager, Slack Support, is a strategic leadership position responsible for driving the global success and operational excellence of Slack product support, contributing to seamless 24/7 global coverage. The role requires flexibility to work in APAC, EMEA, or AMER shifts as determined by evolving business needs and critical coverage gaps. A successful candidate should be willing to work in either of the shifts - APAC, EMEA, AMER EST or PST. This leader is accountable for: Driving World-Class Service: Establishing and enforcing operational and metric rigor to ensure high customer and learner satisfaction through exceptional service delivery globally. Building High-Performance Culture: Cultivating a strong, collaborative, and rewarding team culture focused on accountability, results, and continuous improvement across all regions. Strategic & Operational Consistency: Ensuring strong cross-organizational collaboration and leading global process standardization, alignment, and planning. This includes owning high-visibility escalation management. Business Transformation: Leading and executing key transformational initiatives that enhance efficiency and drive significant business impact across the entire support organization. The ideal candidate is a self-motivated, proactive, and independent leader who is strongly results-oriented and dedicated to delivering world-class support services that build brand equity. Key Responsibilities: 1. Operational Management Metric Accountability: Own the implementation and enforcement of global operational and metric rigor, consistently meeting or exceeding key performance indicators (KPIs) to drive service excellence worldwide. Workforce & Coverage Strategy: Strategically manage Slack support operations, ensuring optimal staffing and 24/7 coverage to meet dynamic business and customer needs across

Read the full description at careers.salesforce.com. FewerJobs shows a preview and links to the original posting.