Director of Production Support Engineering

Benefits

Parental leave

26 weeks Verified - employer source source checked May 7, 2026

Non-birth-parent leave

12 weeks Verified - from the job posting source checked Jun 20, 2026

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

Source-linked checked May 7, 2026

Salary

$238K-$345K not verified - source not recorded

401(k) match

Reported from DOL Form 5500 industry filing (not employer-specific)

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Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

269% above the BLS role benchmark for customer success aggregate.

Posted salary is far from this role benchmark; treat it as low confidence.

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Schedule

Shift type

Not verified

Weekend work

Not verified

Company

Company stage

Growth-stage Verified - from the job posting source checked Jun 20, 2026

Equity

Offered Verified - SEC 10-K source checked Jun 20, 2026

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Director of Production Support Engineering California - San Francisco; Washington - Seattle; Washington - Bellevue Join an agile team with deep startup roots. We operate as a high-velocity 'startup-within-Salesforce,' following our recent acquisition. We have successfully navigated the "0 to 1" journey and are now scaling Agentforce for Supply Chain from 1 to 100. This involves moving beyond a single-stack startup architecture into a sophisticated, multi-environment global operation that serves the world's largest enterprises and government entities. This is a unique leadership opportunity to manage the production excellence of a high-growth AI product while balancing a complex technical landscape: from our modern Salesforce-native deployment to legacy environments and highly specialized custom deployments for global tier-one customers. What You'll Do As the Director of Production Support Engineering, you will be the strategic leader and people manager for our embedded reliability organization. You will lead a high-caliber team of Lead and Principal Engineers (LMTS/PMTS) who are integrated directly into the product lifecycle. Your challenge is one of orchestration and strategy. You will be responsible for defining the roadmap that allows us to scale our commercial Salesforce offering into a multi-region, multi-substrate powerhouse. Simultaneously, you will oversee the stability of our legacy and custom enterprise environments, ensuring our most critical customers receive "five-nines" reliability. You will also be the lead architect for our future, charting the course for Private Cloud Edition (PCE) and Government Cloud offerings that require the highest levels of security and sovereignty. Responsibilities Strategic Roadmap & Vision: Devise and champion

Read the full description at careers.salesforce.com. FewerJobs shows a preview and links to the original posting.