Customer Success Senior Manager
Salesforce - Australia - Sydney
Posted May 19, 2026
Benefits
- Parental leave
- 26 weeks Source: https://careers.salesforce.com/en/salesforce-stories/wellbeingbenefits/the-benefits-of-parenthood-how-salesforce-supports-growing-families/. source Last checked May 7, 2026.
- Non-birth-parent leave
- 12 weeks Source: https://careers.salesforce.com/en/salesforce-stories/wellbeingbenefits/the-benefits-of-parenthood-how-salesforce-supports-growing-families/. source Last checked May 7, 2026.
- Family-building benefits
-
- Fertility benefits: Not verified
- Adoption assistance: Not verified
- Surrogacy assistance: Not verified
- Mental health support
- Not verified
- Relocation assistance
- Not verified
- Childcare support
- Not verified
- Learning budget
- Not verified
- Verification
- Source-linked last checked May 7, 2026
- Salary
- Not verified
- 401(k) match
- Listed Source: EMPLR_CONTRIB_INCOME_AMT. source Last checked May 7, 2026.
Was this benefit information wrong? Tell us.
Market context
- U.S. role benchmark (BLS OEWS)
- $57,704 U.S. median for this role
- Projected growth (BLS Employment Projections)
- +0.9% - Slower
Matched to SOC 41-2031 - Sales aggregate by role bucket.
Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.
Schedule
- Shift type
- Not verified
- Weekend work
- Not verified
Application
- Cover letter
- Not verified
- Assessment
- Not verified
- Deadline
- Not stated
Where they hire
State eligibility is not yet verified.
About this role
Customer Success Senior Manager Australia - Sydney About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Role Summary The Customer Success Manager, Senior Manager is a highly strategic and experienced individual contributor responsible for driving quantifiable business impact across our most complex, often multi-org Signature customers. This role acts as a primary strategic partner, who maintains a continual focus on the customer's business goals to improve their adoption, technical health, and expertise to realize the maximum value out of their Salesforce investment. Ensuring the seamless delivery of all deliverables necessary to advance the customer's core business goals. The Senior Manager is required to integrate multiple products or processes to create effective customer solutions. Key Responsibilities Strategic Accountability and Account Leadership ROI-Driven Engagement: Determine when and how to engage clients based on calculated ROI, ensuring all activities translate directly into tangible value for the customer. Complex Program Management: Effectively own the Signature experience across
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