Associate Analyst, Customer Accounts

Benefits

Parental leave

Not verified

Non-birth-parent leave

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Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Offered From the posting source checked Jun 20, 2026

Relocation assistance

Not verified

Childcare support

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Learning budget

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Verification

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Salary

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401(k) match

Reported not verified - source URL not recorded; timestamp not recorded

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Market context

U.S. role benchmark (BLS OEWS)

$61,842 U.S. median for this role

Projected growth (BLS Employment Projections)

+1.9% - Slower

Matched to SOC 11-1021 - Operations aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Operations From the posting source checked Jun 20, 2026

Seniority

Entry From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

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Company

Company stage

Public-company From the posting source checked Jun 20, 2026

Equity

Offered Verified - SEC 10-K source checked Jun 20, 2026

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Associate Analyst, Customer Accounts Marietta, Georgia Accelerate your career at RXO RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America. As an Analyst, Customer Accounts at RXO, you will be responsible for providing data analysis, reporting, and operational insights focused on escalations, service performance, and execution discipline across delivery hubs. This role will play a key part in supporting VIP, executive‑level, and high‑profile client escalations, ensuring timely visibility, accurate reporting, and disciplined follow‑through. The ideal candidate is analytical, detail‑oriented, and comfortable handling sensitive, time‑critical issues with professionalism. They will partner closely with Customer Accounts leadership and Operations, to identify trends, support escalated issue resolution, and protect the client experience. What your day-to-day will look like: Monitor SLA performance and service metrics to identify emerging risks or missed commitments Respond to same‑day leadership requests for data, summaries, or clarification on active issues Partner with Operations and internal teams to validate data accuracy and confirm root causes on escalated items Develop and maintain standardized dashboards, pivot tables, and scorecards (Excel‑based) Support monthly and quarterly performance reviews, including QBR materials and leadership decks Help standardize reporting and improve data governance as volume and complexity grow Maintain master trackers and ensure data integrity across multiple source files Identify emerging risk patterns, execution gaps, and repeat drivers-particularly those impacting

Read the full description at rxo.wd501.myworkdayjobs.com. FewerJobs shows a preview and links to the original posting.