Customer Success Manager - Supply Chain SaaS - Nashville, TN

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

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Salary

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401(k) match

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Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Customer Success From the posting source

Seniority

Senior From the posting source

Work mode

Hybrid From the posting source

In-office days

2 days From the posting source

Schedule

Shift type

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Weekend work

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Application

Cover letter

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Assessment

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Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Customer Success Manager - Supply Chain SaaS - Nashville, TN Atlanta, GA, United States Location: This is a hybrid role based in Nashville, Tennessee. Must be willing to be onsite with the client throughout the week. Excellent opportunity for a committed Customer Success Manager to join our RELEX family! You'll join a diverse team who will help you succeed in your new role. This team ensures every customer gets the most value from our solution, all while maintaining healthy margins and SaaS revenue to support our accelerated expansion into North America. In this role you will help the team achieve this goal by building high quality customer relationships, leading KPI target discussions, improving NPS scores, and actively pursuing incremental SaaS from renewal, upsell, and cross sell opportunities to expand and evolve how robustly we serve our customers. Candidates must have an understanding of Retail supply chain and have experience working with or supporting one or more of the following areas; - Demand planning, forecasting and replenishment - Space planning & Assortment - Category management and Merchandising - Price and promo optimization - Retail or CPG supply chain NOTE: The ideal candidate is comfortable working as a trusted advisor , providing strategic guidance and support to leaders. Additionally, you have commercial experience in SaaS , either as a provider or customer. This is essential to success in this role! Our Customer Operations team partners with customers and support their diverse needs. Throughout the sales experience, they develop and deliver projects, optimize

Read the full description at www.relexsolutions.com. FewerJobs shows a preview and links to the original posting.