Enterprise Customer Success Manager

Benefits

Parental leave

Not verified

Non-birth-parent leave

Not verified

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

Not verified

Salary

Not verified

401(k) match

Not verified

Was this benefit information wrong? Tell us.

Schedule

Shift type

Not verified

Weekend work

Not verified

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Enterprise Customer Success Manager San Francisco, California, United States We are looking for an experienced Enterprise Customer Success Manager to join our Enterprise team. In this crucial role, you'll be responsible for executing onboarding and adoption strategies through key client ownership across our Enterprise clientele. The ideal candidate will have a proven track record in tech of driving enterprise-level engagement, retention, and growth. You will work closely with other members of the Enterprise team, making strong communication and collaboration skills vital. A core sense of conviction and a “can-do” attitude are prerequisites. Your success will play a crucial part in expanding Perplexity's market presence and contributing to the company's overall success. Responsibilities - Execute the Enterprise customer success strategy developed by leadership - Serve as a primary point of contact for key enterprise clients - Drive initial enablement through high quality onboarding and training - Identify and support opportunities for growth and client expansion - Manage retention, working with clients to quantify value delivered - Advocate for client needs, and collaborate with cross-functional teams to drive product development - Monitor and report on established key performance indicators, analyze data to identify trends Requirements - 5+ years experience in Customer Success or Account Management roles at scaling tech companies, specifically working with enterprise clients - Proven track record of driving enterprise-level satisfaction, growth, and retention - Excellent communication and presentation skills, with the ability to engage C-level executives - A self-starter by nature, comfortable dealing with ambiguity and juggling multiple initiatives.

Read the full description at jobs.ashbyhq.com. FewerJobs shows a source-linked preview and links to the original posting.