Enterprise Customer Success Manager

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

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• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

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Salary

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401(k) match

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Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Customer Success From the posting source checked Jun 20, 2026

Seniority

Mid From the posting source checked Jun 20, 2026

Schedule

Shift type

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Weekend work

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Application

Cover letter

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Assessment

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Deadline

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Where they hire

State eligibility is not yet verified.

About this role

Enterprise Customer Success Manager San Francisco, California, United States We are looking for an experienced Enterprise Customer Success Manager to join our Enterprise team. In this crucial role, you'll be responsible for executing onboarding and adoption strategies through key client ownership across our Enterprise clientele. The ideal candidate will have a proven track record in tech of driving enterprise-level engagement, retention, and growth. You will work closely with other members of the Enterprise team, making strong communication and collaboration skills vital. A core sense of conviction and a “can-do” attitude are prerequisites. Your success will play a crucial part in expanding Perplexity's market presence and contributing to the company's overall success. Responsibilities - Execute the Enterprise customer success strategy developed by leadership - Serve as a primary point of contact for key enterprise clients - Drive initial enablement through high quality onboarding and training - Identify and support opportunities for growth and client expansion - Manage retention, working with clients to quantify value delivered - Advocate for client needs, and collaborate with cross-functional teams to drive product development - Monitor and report on established key performance indicators, analyze data to identify trends Requirements - 5+ years experience in Customer Success or Account Management roles at scaling tech companies, specifically working with enterprise clients - Proven track record of driving enterprise-level satisfaction, growth, and retention - Excellent communication and presentation skills, with the ability to engage C-level executives - A self-starter by nature, comfortable dealing with ambiguity and juggling multiple initiatives.

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