Customer Success Manager - SMB

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

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Salary

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Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Customer Success From the posting source checked Jun 20, 2026

Seniority

Mid From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

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Company

Company stage

Public-company From the posting source checked Jun 20, 2026

Equity

Offered Verified - SEC 10-K source checked Jun 20, 2026

Application

Cover letter

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Assessment

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Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Customer Success Manager - SMB Shenzhen, China About Payoneer Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world's underserved businesses to a rising global economy. We're a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories. By taking the complexity out of the financial workflows-including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence-we give businesses the tools they need to work efficiently worldwide and grow with confidence. Customer Success Manager - SMB Role summary - This role focuses on managing SMB customer relationships, increasing product adoption, and identifying upsell and cross-sell opportunities. You will partner closely with clients to deliver tailored solutions and maximize long-term value, while contributing to revenue growth and market expansion. Location: Shenzhen/Guangzhou, China On-site Full-time What you'll do - Oversee and manage existing client relationships while proactively building long‑term partnerships. Through strong client engagement, identify business opportunities and collaboratively develop value propositions that drive retention, up‑selling, and cross‑selling. - Maintain a solid understanding of client profiles and business dynamics, stay responsive to changes in client needs, and effectively leverage internal and external resources to deliver tailored solutions that maximize long‑term client value. - Maintain and exceed revenue and upselling targets from our direct business. - Maintain accurate and up‑to‑date records of all customer activities within the CRM platform. -

Read the full description at www.payoneer.com. FewerJobs shows a preview and links to the original posting.