Staff/Principal Software Engineer

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About this role

Staff/Principal Software Engineer Berlin Office; Munich Office; Remotely in Europe About Parloa Parloa's mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com , HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale. About the role: Join us in reimagining customer experience with Agentic AI. As a Staff or Principal Software Engineer , you will play a critical role in shaping Parloa's engineering strategy and architecture while staying close to the code. This role is about building resilient, enterprise-grade systems that can scale globally and helping us set the benchmark for engineering excellence in Europe and beyond. Areas of ownership: - Deliver business value by writing code every day. - Define and drive technical strategy across multiple domains and org-wide initiatives. - Lead cross-team architecture and ensure solutions scale globally for enterprise adoption. - Balance short-term velocity with long-term resilience , making smart trade-offs on complexity, cost, and scalability. - Remain hands-on - whether writing foundational code, leading design reviews, or refactoring key systems. - Serve as a trusted advisor to leadership, ensuring engineering capacity matches market and customer demands. - Set cultural standards for fearless iteration , bias for

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