Operations Lead

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

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Childcare support

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Learning budget

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Verification

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Salary

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401(k) match

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Market context

U.S. role benchmark (BLS OEWS)

$61,842 U.S. median for this role

Projected growth (BLS Employment Projections)

+1.9% - Slower

Matched to SOC 11-1021 - Operations aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Operations From the posting source checked Jun 20, 2026

Seniority

Senior From the posting source checked Jun 20, 2026

Work mode

Onsite From the posting source checked Jun 20, 2026

In-office days

5 days From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

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Application

Cover letter

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Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Operations Lead New York City | OnSite ABOUT OPENCALL OpenCall builds AI phone agents for healthcare. We help medical groups automate the front desk: bookings, routing, reactivation, and operational follow-up across calls and texts. Healthcare practices are drowning in phone volume, staffing shortages, missed calls, inconsistent workflows, and manual admin work. OpenCall gives them a 24/7 AI operator that actually understands their scheduling rules, specialties, providers, locations, escalation paths, and patient workflows. We are growing fast, selling into multi-location healthcare groups, and need help scaling customer deployments, internal operations, and execution systems at much higher speed. The bottleneck is no longer demand. It is operational leverage. That is where this role comes in. ABOUT THE ROLE This is a high-ownership operations role working directly with the founding team. You will help turn signed customers into successful deployments, messy internal processes into repeatable systems, and scattered execution into clear operating rhythm. This is not a back-office coordinator role. It is an operator role. You will own the practical machinery that makes the company run better: implementation tracking, customer handoffs, internal workflows, metrics, reporting, support processes, and AI-enabled automation. The right person is organized without being bureaucratic, intense without creating chaos, and practical enough to solve the actual problem instead of just making a prettier tracker. WHAT YOU'LL OWN Customer operations: Build systems for customer status, open issues, follow-ups, health signals, escalations, feedback loops, and expansion readiness. Internal operating cadence: Run weekly operating rhythms across implementation, support, sales handoffs, customer success, and

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