Employer profile
Opencall
2 open roles indexed with location, benefit, and apply-link signals where available.
Open roles
Showing the most recent indexed roles for this employer.
-
Senior Software Engineer
New York City | OnSite
onsite Salary not disclosedSenior Software Engineer New York City | OnSite OVERVIEW At Opencall, we're building AI call centers for medical services. We're solving a unique challenge: pushing the limits of AI at millisecond performance to have the best human-like customer service experience at enterprise scale. Our AI is faster, cheaper, more powerful, and more reliable than anything else on the market. We're looking for versatile engineers to help scale our proprietary system from millions of calls to billions of calls annually and build out new product lines that our customers are already asking for. Role: Senior Full Stack Software Engineer As a Senior Full Stack Software Engineer at Opencall, you'll be a cornerstone in taking our technological foundation to the next level. The ideal candidate can draw insight from every part of the business to prioritize effectively in a fast-paced environment. Deep understanding and empathy for our users is critical to success in this space. Key Responsibilities You'd be working on our realtime voice platform, customer dashboard, agent runtime, and analytics pipeline. Feature design and development - Understand how the product is currently used, our long term goals, and build features that deliver the best ratio of impact delivered to effort required Software architecture - Design systems around strict performance and infrastructure constraints - Scale our platform to >100x current traffic Leadership - We're looking for someone who can start as an individual contributor, but transition into growing and running an organization. - Hiring, delegation, and mentorship will be part of the
-
Operations Lead
New York City | OnSite
onsite Salary not disclosedOperations Lead New York City | OnSite ABOUT OPENCALL OpenCall builds AI phone agents for healthcare. We help medical groups automate the front desk: bookings, routing, reactivation, and operational follow-up across calls and texts. Healthcare practices are drowning in phone volume, staffing shortages, missed calls, inconsistent workflows, and manual admin work. OpenCall gives them a 24/7 AI operator that actually understands their scheduling rules, specialties, providers, locations, escalation paths, and patient workflows. We are growing fast, selling into multi-location healthcare groups, and need help scaling customer deployments, internal operations, and execution systems at much higher speed. The bottleneck is no longer demand. It is operational leverage. That is where this role comes in. ABOUT THE ROLE This is a high-ownership operations role working directly with the founding team. You will help turn signed customers into successful deployments, messy internal processes into repeatable systems, and scattered execution into clear operating rhythm. This is not a back-office coordinator role. It is an operator role. You will own the practical machinery that makes the company run better: implementation tracking, customer handoffs, internal workflows, metrics, reporting, support processes, and AI-enabled automation. The right person is organized without being bureaucratic, intense without creating chaos, and practical enough to solve the actual problem instead of just making a prettier tracker. WHAT YOU'LL OWN Customer operations: Build systems for customer status, open issues, follow-ups, health signals, escalations, feedback loops, and expansion readiness. Internal operating cadence: Run weekly operating rhythms across implementation, support, sales handoffs, customer success, and