Technical Customer Service - On-site

Benefits

Parental leave

Not verified

Non-birth-parent leave

Not verified

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

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Salary

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401(k) match

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Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Customer Success From the posting source

Seniority

Mid From the posting source

Work mode

Onsite From the posting source

In-office days

5 days From the posting source

Schedule

Shift type

Not verified

Weekend work

Not verified

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Technical Customer Service - On-site 3101 W Martin Luther King Blvd. Suite 425. Tampa FL, zip code 33607 Job Description: As a Technical Customer Service (CGS), you will have the opportunity to connect with our valued customers and provide them with the best experience possible. Your success is our success, and we are looking for individuals who are eager to learn, enjoy working with people, and are committed to delivering world-class customer support. Job Skills: - Troubleshoot, research, isolate, and resolve information system issues using internal knowledge base and tools. - Identify customer issues that require escalation to the next level for resolution in accordance with established protocols. - Utilize comprehensive understanding and knowledge of information systems products and services to provide technical assistance to customers. - Carry out additional duties and tasks as delegated by the Team Lead. Job Qualifications: - 1-3 years of experience in Customer Service and/or Technical Support - High School Diploma (or equivalent) with a willingness to learn through on-the-job training - Experience in using or supporting Microsoft Windows and PC hardware and software - Demonstrated strong verbal, written, and listening skills - Strong work ethic with the ability to meet quality, productivity, and attendance metrics - High level of professionalism with a keen focus on customer satisfaction Benefits: Medical, Dental, and Vision coverage Pay: $16.00 per hour If you are eager to learn, enjoy collaborating with others, and are passionate about providing exceptional customer support, we encourage you to apply now and be a

Read the full description at job-boards.greenhouse.io. FewerJobs shows a preview and links to the original posting.