Software Support Engineer III

Benefits

Parental leave

Not verified

Non-birth-parent leave

Not verified

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

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Learning budget

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Verification

Not verified

Salary

$80K-$101K not verified - source not recorded; timestamp not recorded

401(k) match

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Market context

U.S. role benchmark (BLS OEWS)

$116,543 U.S. median for this role

Projected growth (BLS Employment Projections)

+9.8% - Much faster than average

22% below the BLS role benchmark for software engineering aggregate.

Matched to SOC 15-1252 - Software Engineering aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Schedule

Shift type

Not verified

Weekend work

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Application

Cover letter

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Assessment

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Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Software Support Engineer III US Remote POSITION SUMMARY: A Software Support Engineer III provides technical assistance to production operations and research with troubleshooting, diagnosing, and solving product and environment problems. In addition, the Software Support Engineer III analyzes the requirements of research requests, writes manifests for Cloud pipelines to fulfill those requests, and makes the results available to researchers. The Software Support Engineer III documents and maintains a knowledge of the solutions to the problems to aid in future problem resolution. PRIMARY RESPONSIBILITIES: - Provide technical support for Natera's Laboratory Information Management Systems (LIMS) and Cloud based Data Analytics software platform. - Perform troubleshooting, debugging, and root cause analysis of product or environment issues using analysis of log files, problem reproduction, and system instrumentation. - Track and document all actions taken to address production issues and follow up with internal users or customers to ensure satisfactory resolution. - Develop and document best practices for handling the requests and implement reliable processes to better serve the needs of our customers. - Identify and codify solutions to frequent issues as documented and scripted processes. - Performs other duties as assigned. - This role works with PHI on a regular basis both in paper and electronic form and has access to various technologies to access PHI (paper and electronic) in order to perform the job QUALIFICATIONS: - 5+ years of experience in a similar role. - BS Degree in Computer Science, similar discipline, or equivalent work experience. MS preferred. - KNOWLEDGE, SKILLS, AND

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