Banking Operations - Claims Associate German market

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

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Salary

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Market context

U.S. role benchmark (BLS OEWS)

$93,011 U.S. median for this role

Projected growth (BLS Employment Projections)

+5.1% - Faster than average

Matched to SOC 13-1161 - Marketing aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Schedule

Shift type

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Weekend work

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Application

Cover letter

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Assessment

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Deadline

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Where they hire

State eligibility is not yet verified.

About this role

Banking Operations - Claims Associate German market Madrid About the opportunity As part of the Banking Operations group be the operational anchor for claims handling one of N26's strategically critical markets: Germany. You will be responsible for delivery across all operational end-to-end claims processes, ensuring regulatory and compliance standards are met, and driving continuous improvements that materially improve customer outcomes and lower operational risk. This is a hands-on functional role: you will own the operational agenda for complex and edge-case workstreams in close partnership with stakeholders such as Product, Legal and our Customer Service and Experience teams. In this role, you will: - Own end-to-end Claims processes and governance: compliance, risk controls, audit readiness and up-to-date internal documentation - Partake in defining and tracking team KPIs / OKRs with team leadership to measure operational readiness, quality and performance - Oversee handling of complex cases (insolvency, legal requests, edge cases), ensuring correct escalation, remediation and compliance with applicable law and internal policy - Manage relationships with outsourcing partners and external service providers; including design and deliver training, coach partners on complex case handling - Partner cross-functionally to identify, design and implement process changes that improve customer experience and reduce risk - Lead incident analysis and root-cause investigations; propose and drive actionable, measurable workarounds and long-term fixes - Maintain and continuously improve internal documentation to minimise audit findings and operational friction - Coach and develop team members by providing clear feedback, career direction and ensure the team operates within agreed decision boundaries

Read the full description at n26.com. FewerJobs shows a source-linked preview and links to the original posting.