Manager, Customer Success

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

Not verified last checked Jun 13, 2026

Salary

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401(k) match

Listed Source: EMPLR_CONTRIB_INCOME_AMT. source Last checked Jun 13, 2026.

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Schedule

Shift type

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Weekend work

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Application

Cover letter

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Assessment

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Deadline

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Where they hire

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About this role

Manager, Customer Success Remote (US) About Us: Monarch is a powerful, all-in-one personal finance platform designed to help make the complexity of finances feel simple again. Since launching in 2021, we've become the top-recommended personal finance app by users and experts. Our goal? To take the stress out of finances so our members can focus on what truly matters. We are a team of do-ers led by experienced entrepreneurs who are passionate about helping our members reach their financial goals. We are hyper focused on building a product people love and continuing to evolve based on user feedback. As a fully remote company (even before COVID!), we welcome applicants from almost anywhere. Our team collaborates synchronously mostly from 9 AM - 2 PM PT and embraces asynchronous work to stay connected across time zones. Join us on our mission to transform lives by simplifying money, together. The Role: Monarch is seeking a Manager, Customer Success to join our CS team during a period of hyper-growth. Reporting directly to the Head of Customer Success, you will play a key role in shaping and scaling the CS department. This is a hybrid role that combines people management with meaningful individual contributor work. In addition to leading a team of CS Leads, you'll stay hands-on, owning complex customer work, driving team-wide initiatives, and contributing directly to the growth and operations of the CS org. What you'll do: People Management: Lead and develop a team of CS Leads, providing direction, coaching, and ongoing feedback

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