VIP Manager - iGaming

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About this role

VIP Manager - iGaming Remote, Melbourne, Victoria, Australia VIP Manager - Magic Eden (iGaming Division) Magic Eden is expanding into iGaming and we're building a best-in-class VIP program from the ground up. We're looking for a VIP Manager who can both acquire and grow high-value players. This role combines player sourcing, relationship management, and data-driven retention. You'll own the full VIP lifecycle from identifying and onboarding new high-value players to maximizing their long-term value through world-class experiences. What You'll Do VIP Acquisition & Growth - Source and acquire new high-value players through outbound outreach, referrals, partnerships, and events - Build and manage your own pipeline of VIP prospects across key markets - Develop tailored acquisition strategies for different player segments (e.g. whales, rising VIPs, crypto-native users) - Represent Magic Eden at industry events, tournaments, and private gatherings to build a strong VIP network VIP Relationship Management - Own and grow a portfolio of high-value players, driving retention, engagement, and net gaming revenue - Deliver highly personalized, high-touch experiences from tailored incentives to real-world hospitality - Build long-term trust-based relationships with top players and act as their primary point of contact Lifecycle & Retention - Identify and convert emerging VIPs using segmentation, behavioral data, and targeted campaigns - Proactively manage churn risk by monitoring player activity, spend patterns, and sentiment - Reactivate dormant VIPs through personalized outreach and incentives - Continuously refine acquisition and retention strategies based on data and player feedback VIP Experience - Partner with marketing and product to

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