Customer Success Manager

Benefits

Parental leave

Not verified

Non-birth-parent leave

Not verified

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

Not verified

Salary

Not verified

401(k) match

Not verified

Was this benefit information wrong? Tell us.

Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Customer Success From the posting source checked Jun 20, 2026

Seniority

Senior From the posting source checked Jun 20, 2026

Work mode

Onsite From the posting source checked Jun 20, 2026

In-office days

5 days From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

Not verified

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Customer Success Manager San Francisco | OnSite The role Join us as our Customer Success Manager and guide customers from first project to long-term partner. You'll own the Digital Surveyor post-sale experience for a portfolio of customers. Your goal is to get customers live on production work fast, keep projects moving, and grow usage over time. You'll run onboarding, manage project execution, triage support issues, and partner with sales and engineering on renewals, expansions, and product feedback. As an early customer success team member, you'll also have an opportunity to define the playbooks, templates, and processes that scale Customer Success at Mach9. What you'll do - Own customer relationships post-sale. Be the day-to-day point of contact and trusted thought partner to our customers. - Drive onboarding and time to value. Lead kickoff, setup, training, and the path to the first successful production project. - Run customer projects and programs. Manage calls, action items, timelines, stakeholders, and follow-ups across customer teams. - Triage and coordinate support. Reproduce product issues, communicate clearly, and drive resolution with Engineering. - Support account growth. Find growth signals (new projects, teams, use cases) and partner with Sales to convert them. - Be the voice of the customer internally. Collect and convert feedback into clear themes and actionable requests for the engineering team. In a given week, you might - Run onboarding / kickoff and get a new customer set up on the Mach9 platform. - Review active projects, unblock issues, and align next steps with project

Read the full description at jobs.ashbyhq.com. FewerJobs shows a preview and links to the original posting.