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Mach9

10 open roles indexed with location, benefit, and apply-link signals where available.

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  • Customer Success Manager

    San Francisco | OnSite

    onsite Salary not disclosed

    Customer Success Manager San Francisco | OnSite The role Join us as our Customer Success Manager and guide customers from first project to long-term partner. You'll own the Digital Surveyor post-sale experience for a portfolio of customers. Your goal is to get customers live on production work fast, keep projects moving, and grow usage over time. You'll run onboarding, manage project execution, triage support issues, and partner with sales and engineering on renewals, expansions, and product feedback. As an early customer success team member, you'll also have an opportunity to define the playbooks, templates, and processes that scale Customer Success at Mach9. What you'll do - Own customer relationships post-sale. Be the day-to-day point of contact and trusted thought partner to our customers. - Drive onboarding and time to value. Lead kickoff, setup, training, and the path to the first successful production project. - Run customer projects and programs. Manage calls, action items, timelines, stakeholders, and follow-ups across customer teams. - Triage and coordinate support. Reproduce product issues, communicate clearly, and drive resolution with Engineering. - Support account growth. Find growth signals (new projects, teams, use cases) and partner with Sales to convert them. - Be the voice of the customer internally. Collect and convert feedback into clear themes and actionable requests for the engineering team. In a given week, you might - Run onboarding / kickoff and get a new customer set up on the Mach9 platform. - Review active projects, unblock issues, and align next steps with project

  • Software Engineer - Frontend

    San Francisco

    unspecified Salary not disclosed

    Software Engineer - Frontend San Francisco THE ROLE: At Mach9, Frontend Engineers build the connective tissue of our product: the surfaces that turn our powerful CAD engine into a whole product that civil engineers and surveyors can live in every day. You'll partner with our design and product teams to shape how users bring in massive datasets, organize thousands of files, and run their teams. You'll craft the experience that makes serious technical tooling feel effortless. This role is perfect for frontend engineers with strong design instincts who love building reusable UI components, and who care about the small details that can make complex software feel responsive and simple. You'll set the bar for quality across a fast-growing surface area, from our onboarding flow to our drive page to the component library behind our editor. You'll build the foundation to let every other team ship faster as we transform how the world designs critical infrastructure. WHERE YOU WILL MAKE AN IMPACT: - Own our drive and project user experience: file organization and hierarchies, permissions and sharing, usage dashboards, and searching across thousands of files - Build the onboarding, account, settings, billing, and team-management surfaces that keep our customer organizations running - Build the ingest flows that get geospatial data into Mach9's product - Create the notification system and collaboration surfaces that let teams work together - Develop and maintain the UI component library behind our editor, raising quality and consistency even as our surface area grows - Translate designs into

  • Data Engineer

    San Francisco

    unspecified Salary not disclosed

    Data Engineer San Francisco THE ROLE We're seeking a Data Engineer to transform large-scale geospatial datasets into structured, reliable, and accessible formats that power Mach9's ML and product pipelines. You'll work with high-volume data sources - laser scan point clouds, imagery, and a long tail of geospatial formats - and own the systems that get them ingested, standardized, stored, and made available for training, perception, and production use in a consistent and efficient way. This role sits at the front of everything we do: our models are only as good as the data feeding them, and you'll be the one making that data trustworthy at scale. RESPONSIBILITIES - Develop and maintain scalable, reproducible workflows for ingesting and processing large volumes of point cloud, imagery, and geospatial data. - Convert datasets from various sensor providers into Mach9's standardized internal formats. - Build CI/CD pipelines and automated checks that guarantee the correctness and consistency of data pipelines, including regression detection on dataset processing. - Optimize processing performance, query speed, and storage efficiency across large geospatial datasets. - Work closely with the customer success team to efficiently resolve issues and unblock customer projects. - Build and maintain agentic harness for automated dataset triage and code patching. Automatically propose or apply fixes, and escalate when human judgment is needed. - Work closely with ML and product teams to make data readily usable for training, inference and visualization. - Work closely with customers and data-provider partners to facilitate data integration (with occasional travels). - Puzzle-hunting:

  • ML Infrastructure Engineer

    San Francisco | OnSite

    onsite Salary not disclosed

    ML Infrastructure Engineer San Francisco | OnSite THE ROLE At Mach9, ML infrastructure engineers build and maintain the systems that power production AI models for civil engineering and surveying. Our ML pipeline spans 10,000+ miles of labeled survey data, image segmentation networks, and 3D prediction models serving real-time inference to surveyors and engineers in the field. This role is ideal for mid-career ML infrastructure engineers with experience building for both training and inference. You'll build training pipelines that handle deep transformer models on hundreds of terabytes of 3D point cloud and image data. You'll also architect our inference infrastructure, delivering both heavy offline detection algorithms and real-time responsive inference that integrates directly with our CAD software. RESPONSIBILITIES - Design and build a centralized system for versioning training data, generated datasets, and model artifacts, with full lineage tracking from raw source data through to trained model outputs. - Develop and maintain reliable, reproducible ML training and data generation pipelines. - Refactor and harden existing training and data generation scripts into composable, testable, and maintainable components. - Create CI/CD workflows for validating data pipelines and model training runs, including automated correctness checks and regression detection. - Build tooling that enables ML engineers to launch, monitor, and debug training jobs with minimal friction. - Optimize and scale real-time model inference services to meet latency and throughput requirements in production, including profiling, batching strategies, and resource-efficient serving. - Own the deployment path from trained model artifact to production endpoint, ensuring reliable rollouts, rollback, and

  • Solutions Consultant

    Remote

    remote Salary not disclosed

    Solutions Consultant Remote ABOUT MACH9 Mach9 builds software that transforms reality capture datasets into high-precision 3D maps, accelerating how teams model and understand the world. Its flagship product, Digital Surveyor, automatically extracts features like utility poles, signs, curbs, striping and more from LiDAR and imagery datasets to create engineering-ready GIS and CAD deliverables. Surveying, engineering, and GIS teams work with Mach9 to reduce the time and cost of 3D mapping and deliver projects faster than ever before. Mach9 is backed by Quiet Capital, Y Combinator, Overmatch Ventures, Kyle Vogt (founder of Cruise), Amar Hanspal (former CEO of Autodesk), Scott Belsky (CPO of Adobe), Gokul Rajaram (former executive at DoorDash), and more. POSITION OVERVIEW Mach9 is expanding our Solutions Consulting team to help surveying and engineering enterprises and infrastructure owners adopt and scale with Mach9 software. We're looking for an experienced geospatial professional with deep technical expertise and a customer-first mindset. You'll become an expert in our products and a trusted advisor customers rely on to get the most out of Mach9. As a Solutions Consultant, you'll be the primary technical partner for customers across their full engagement with Mach9. Pre-sale, that means leading discovery conversations, identifying friction in customer workflows, demonstrating how Mach9 software changes production economics and delivering technical demonstrations. Post-sale, you'll own onboarding and training, help customers integrate Digital Surveyor into their production workflows, remain their primary technical resource as the product evolves, and ensure Mach9 software becomes embedded in core delivery programs. This role goes beyond product

  • Head of ML

    San Francisco

    unspecified Salary not disclosed

    Head of ML San Francisco THE ROLE At Mach9, we're building AI to turn dense LiDAR and image data into design-grade CAD deliverables for civil engineering and surveying. We have one of the richest survey-grade datasets in the world. Our product, Digital Surveyor, automates work that takes surveyors and engineers weeks of manual effort. We're looking for a Head of Machine Learning to build and grow the organization that turns our data into the automated products of the future in surveying and design. This is a hands-on leadership role: you'll set the technical vision for our strategy, mentor and grow a team of ML engineers and researchers, and own the throughline from hard research problems to shipped product capabilities. This role is ideal for experienced engineers, team leads, and managers who want to push the frontier of 3D computer vision and perception. You'll have the opportunity to solve problems that few other teams have the data or the talent to take on. We need you to bring a strong vision of what's possible with our unique dataset, and then to build a team around you to accomplish that vision. RESPONSIBILITIES - Define and drive a coherent vision for how Mach9 can leverage our data advantage to build the best automation products across surveying and design. - Translate your vision into a technical roadmap, execute strongly, and bring our products to the next level. You'll need to identify which challenges are worth solving, and then which models are ready to ship.

  • ML Engineer

    San Francisco

    unspecified Salary not disclosed

    ML Engineer San Francisco THE ROLE At Mach9, ML Engineers build the perception models at the core of our AI-enabled CAD system. We build models to extract 3D object and line features from dense LiDAR point clouds and imagery. Our unique data advantage allows us to develop and train cutting edge 3D scene understanding models that serve real surveyors and engineers in the field. This role is both research-driven and product-focused. You'll design and train the models that power our automated extraction pipeline - image and 3D detection and localization - and work end-to-end from research prototype to production feature. You'll partner closely with infrastructure and product teams to take ideas from a paper to deployed capabilities. This role is ideal for early-to-mid-career ML engineers who thrive on end-to-end ownership and are able to move fluidly from dissecting a new architecture paper to shipping the product feature that the resulting ML model backs. RESPONSIBILITIES - Design, train, and evaluate computer vision and 3D ML models for extracting CAD-grade geometry and features from dense LiDAR and imagery. - Drive ML research that translates directly into product capabilities: prototyping new approaches, running experiments, and identifying what's shippable. - Own models through the full product lifecycle: problem framing, data strategy, training, evaluation, and final integration into our cloud-based CAD software, Digital Surveyor. - Develop evaluation methodology and metrics that reflect real surveying and engineering accuracy requirements. - Work with ML infrastructure engineers to scale training and inference of your models and with product

  • Account Executive

    San Francisco

    unspecified Salary not disclosed

    Account Executive San Francisco ABOUT MACH9 Mach9 is pioneering the next era of the surveying and geospatial industry. Our AI-driven platform opens up a world of possibilities for the millions of surveyors and civil engineers responsible for supporting the $3 trillion infrastructure industry. With our market-defining technology, engineers can leverage geospatial data to complete projects faster than ever before. Our first product https://www.geoweeknews.com/news/mach9-continues-to-accelerate-mapping-workflows-with-expansion-of-digital-surveyor-capabilities, Mach9 Digital Surveyor is transforming the highly-manual surveying workflows by automatically extracting features (such as signs, curbs, and utility poles, etc.) from large-scale imagery and 3D datasets-delivering results up to 96 times faster than today's labor-intensive process. By dramatically scaling what surveyors can achieve, Mach9 empowers the industry to accelerate infrastructure development, improve decision-making, and fundamentally reshape the way we build and maintain our world. Mach9 is backed by https://techcrunch.com/2024/11/14/mach9-is-equipping-infrastructure-operators-with-better-information/ Quiet Capital, Y Combinator, Overmatch Ventures, Kyle Vogt (founder of Cruise), Amar Hanspal (former CEO of Autodesk), Scott Belsky (CPO of Adobe), Gokul Rajaram (former executive at DoorDash), and more. Position Overview: We are seeking a driven and experienced Account Executive to join our growing sales team and report directly to the CEO. This role will be responsible for driving sales performance and revenue generation with blue-chip customers in the commercial surveying and mapping industry. The primary focus for this role will be developing and executing account growth plans in partnership with the CEO. Our ideal candidate has 5+ years

  • Perception Intern, Summer 2026

    San Francisco

    unspecified Salary not disclosed

    Perception Intern, Summer 2026 San Francisco ABOUT THE ROLE As a Perception Intern at Mach9, you will contribute to a range of projects that are critical to the development and enhancement of our core products. You will have the opportunity to work on advanced 2D image and 3D point cloud models for object and panoptic detection, focusing on urban and roadway features such as traffic lights, utility poles, curbs, and painted road markings. EXAMPLE PAST AND FUTURE PROJECTS: - Develop an initial prototype to detect paint lines and curbs on roadways. (This project ended up developing into one of our new products). - Bring our perception models and algorithms into a real-time detection domain, trading off accuracy for speed to run on an advanced edge mapping hardware system. - Assist in the development and tuning of machine learning models to enhance performance and accuracy. WHAT WE'RE LOOKING FOR: - Strong programming fundamentals in Python, with a focus on algorithmic problem-solving and clean code design. - Ability to implement and iterate on heuristic or geometry-based algorithms quickly. - Hands-on experience with machine learning frameworks (e.g., PyTorch, Jax) and familiarity with computer vision tasks. - A keen interest in applying machine learning to solve real-world problems, particularly in the context of geospatial data analysis. - Excellent problem-solving abilities and a collaborative mindset, with the capacity to work independently on complex tasks. - Currently pursuing a degree in Machine Learning, Computer Science, or a related field, with a solid understanding of machine learning

  • QA Survey Technician

    San Francisco

    unspecified Salary not disclosed

    QA Survey Technician San Francisco THE ROLE: At Mach9, QA Survey Technicians are the domain experts who ensure our platform works the way real surveyors and engineers expect it to. You'll work directly with product and engineering to validate feature extraction accuracy, stress-test new workflows against real-world datasets, and make sure what we ship reflects how the industry actually works. This role is ideal for someone with hands-on surveying or CAD experience who wants to shape software the whole industry will use -- and can tell us clearly when it's wrong. You'll sit at the intersection of product, engineering, and marketing -- catching what engineers miss, providing structured feedback, and helping us demonstrate our capabilities to customers in plain, credible language. WHERE YOU WILL MAKE AN IMPACT: - QA new features against real-world LiDAR and mobile mapping datasets - Identify extraction errors, edge cases, and workflow friction before they reach customers - Provide structured, specific feedback to engineering and product teams - Create screen recordings and narrated walkthroughs for tutorials, marketing, and demos - Build repeatable QA checklists and testing workflows - Act as the in-house authority on how surveyors and engineers actually work WHAT YOU BRING: - Hands-on experience with surveying, drafting, or CAD (AutoCAD, Civil 3D, MicroStation, or similar) - Expert knowledge of feature extraction, geometry, and infrastructure workflows - Sharp eye for detail -- you notice when a curb line is off or a classification is wrong - Comfort explaining technical workflows - Able to work onsite