Licensed Customer Experience Specialist (P&C)

Benefits

Parental leave

Not verified

Non-birth-parent leave

Not verified

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

Not verified checked Jun 13, 2026

Salary

Not verified

401(k) match

Reported from DOL Form 5500 industry filing (not employer-specific)

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Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

U.S. benchmark only; posted salary is not compared across countries or currencies.

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Customer Success From the posting source checked Jun 20, 2026

Seniority

Mid From the posting source checked Jun 20, 2026

Work mode

Remote From the posting source checked Jun 20, 2026

In-office days

0 days From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

Required From the posting source checked Jun 20, 2026

Company

Company stage

Public-company From the posting source checked Jun 20, 2026

Equity

Offered Verified - SEC 10-K source checked Jun 20, 2026

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Licensed Customer Experience Specialist (P&C) Remote, United States We're looking for a proactive problem-solver with excellent communication skills and a deep commitment to customer satisfaction. This role is perfect for individuals who are enthusiastic, driven, empathetic, helpful by nature, patient, have a good sense of humor, and are a proficient writer. During your day-to-day at Lemonade you'll be asked to provide next-level customer care to our customers, while working alongside (and learning from) some of the best talent in the tech and insurance industries. You'll advocate for our community of customers while working with our product and engineering teams to maintain an award-winning level of service. We believe three things matter for every role at Lemonade: drive to push through challenges, efficiency that keeps standards high while moving fast, and adaptability that lets you pivot with data and AI insights. These aren't buzzwords, they're how we actually work. Enthusiasm about learning and adapting to the exciting world of AI - a commitment to exploring this field is a fundamental part of our culture. In this role you'll - Utilize phone, email, and SMS channels to provide a best-in-class experience by adapting your style of support to meet each customer's unique needs - Build customer confidence in our brand by showcasing a deep knowledge across our line of products - Identify and communicate critical pain points of our customer user experience to other stakeholders with a solution-oriented mindset - Bring our values to life in the way you interact with and

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