Product Operations & Support Associate

Benefits

Parental leave

Not verified

Non-birth-parent leave

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Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

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Childcare support

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Learning budget

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Verification

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Salary

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Market context

U.S. role benchmark (BLS OEWS)

$102,662 U.S. median for this role

Projected growth (BLS Employment Projections)

+5.4% - Faster than average

Matched to SOC 11-1021 - Product Management aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Product From the posting source checked Jun 20, 2026

Seniority

Mid From the posting source checked Jun 20, 2026

Work mode

Remote From the posting source checked Jun 20, 2026

In-office days

0 days From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

Not verified

Company

Company stage

Series A From the posting source checked Jun 20, 2026

Application

Cover letter

Not verified

Assessment

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Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Product Operations & Support Associate Remote PRODUCT OPERATIONS & SUPPORT ASSOCIATE ABOUT LATENT HEALTH Latent Health is building the AI nervous system for healthcare. Our platform powers faster clinical workflows, reduces administrative burden, and unlocks operational and financial performance for health systems through safe, explainable, and scalable applied LLM technology. We partner with leading hospital systems to improve patient outcomes while reducing friction across care teams and operational leaders. We're a fast-growing Series A company backed by world-class investors. If you thrive in ambiguity, move with urgency, and care deeply about improving healthcare at scale, you'll love building at Latent. ABOUT THE ROLE As a Product Operations & Support Associate, you will serve as a frontline member of our Customer Enablement team, delivering empathetic, efficient, and high-quality support to our users. This is a highly visible, fast-paced role ideal for a proactive problem-solver who can manage multiple priorities, navigate technical complexity, and ensure a seamless support experience. This role requires coverage during standard business hours across both Eastern and Central time zones. Candidates should be available to work shifts aligned with approximately 8:00 AM - 6:00 PM EST / 7:00 AM - 5:00 PM CST, with some flexibility based on team and customer needs. WHAT YOU'LL DO - Serve as the first point of contact for customer inquiries, delivering accurate, empathetic, and timely resolutions across technical and product-related issues (AI output quality, application access, authentication, error logs, etc.). - Manage multiple competing priorities while maintaining strong responsiveness, reliability, and accountability

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