Systems Support Specialist

Benefits

Parental leave

Not verified

Non-birth-parent leave

Not verified

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

Not verified

Salary

$66K-$82K From the posting source

401(k) match

Not verified

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Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

6% below the BLS role benchmark for customer success aggregate.

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Customer Success From the posting source

Seniority

Mid From the posting source

Schedule

Shift type

Not verified

Weekend work

Not verified

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

Hires in: MI From the posting source

About this role

Systems Support Specialist Detroit, Michigan Summary This position is in the Clerk's Office and reports to the Information Technology (IT) Manager. The employee provides technical and end user support for Court applications and network diagnostics across multiple Court units. In addition, the employee performs research, makes recommendations, and performs maintenance and training on Audio/Video systems and services, Smart Phones and mobile computing. Duties The work is performed in an office setting and may occur at divisional offices. Physical effort may be involved in moving, connecting, or troubleshooting heavy equipment and systems. Occasional travel inside and outside of the district is required. Duties may require working during non-business hours and/or being on call. Duties include, but are not limited to the following (a full list is available upon request): Provide end user support to onsite and remote workers for all applications supported and systems customized for local use. Oversee the day-to-day operation of applicable technology used in the court to ensure reliable and effective operation. Perform requisite programming to systems to accommodate local needs. Troubleshoot devices at the hardware level, such as serial or hardware device level interfaces. This may include controlled distribution systems and wireless systems. Configure devices and systems for proper operation using available software and hardware and via remote support from vendors. Assist in the development and implementation of short and long range technological improvements, ensuring minimal disruption to courtroom activities. Advise the court in areas of technology support, requirements, and capabilities including anticipation of future requirements and

Read the full description at www.usajobs.gov. FewerJobs shows a preview and links to the original posting.