Voice Specialist

Benefits

Parental leave

Not verified

Non-birth-parent leave

Not verified

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

Not verified checked Jun 7, 2026

Salary

Not verified

401(k) match

Reported from DOL Form 5500 industry filing (not employer-specific)

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Market context

U.S. role benchmark (BLS OEWS)

$61,842 U.S. median for this role

Projected growth (BLS Employment Projections)

+1.9% - Slower

Matched to SOC 11-1021 - Operations aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Operations From the posting source checked Jun 20, 2026

Seniority

Mid From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

Not verified

Company

Company stage

Public-company From the posting source checked Jun 20, 2026

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Voice Specialist Voice Specialists: Voice Engineer (Specialist) to be part of a highly energetic Global Voice support Team. This position requires the candidate must have 1-3 years of relevant experience in voice infrastructure support / management. The candidate must have good verbal and written communication skills, experience monitoring, operating, implementation support and management of complex Voice infrastructure and be comfortable working in a geographically diverse environment including night shifts if required on rotational basis. MANDATORY : CCNP (Voice) and relevant course and working experience. RESPONSIBILITIES The Voice Engineer will be part of Voice Operations team responsible for proactive voice infrastructure management of the Global Voice infrastructure which includes Cisco Call Manager, Call Center (Amazon Connect), Voice Recording (Nice), Audio Conferencing (Avaya, Zoom), Unity Voice mail systems, Trader Voice platforms (Unigy IPC, BT Hoot and private lines), external Connectivity's (Clients & Vendors) and telephony service providers. - Monitoring the Voice equipment's deployed globally using Monitoring tools - Troubleshooting and Resolution to any production issues (monitoring or user reported) - Track and document production issues and study chronic issues until found solution - Ensuring issues are worked on within agreed SLA / SLT - Ownership of all assigned tasks till completion - Analyse, judge and escalate complex and critical issues to Leads / product engineering teams in timely fashion - Working with networking product vendors and telecoms service providers with regards to production issues. - Follow global change management procedures and best practices for implementation - Engineering should have a working knowledge

Read the full description at sjobs.brassring.com. FewerJobs shows a preview and links to the original posting.