Senior Genesys Voice Network Engineer

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Not verified last checked Jun 13, 2026

Salary

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401(k) match

Listed Source: EMPLR_CONTRIB_INCOME_AMT. source Last checked Jun 13, 2026.

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About this role

Senior Genesys Voice Network Engineer Bangalore, KA, India Bangalore, KA, India What success looks like in this role: Responsible to support Telecom infrastructure and associated technologies in scope. • Provide support for the Global Contact Center ACD. • Provide support for the audio/Video conferencing • Ensure video conferencing endpoints are operational and up to date. • Provide Global Call Recording/Archive System. • Provide support for the CTI environment. • Provide support for the reporting environment. • Provide support for other telephony adjuncts and emerging technologies as they are implemented. • Respond to user trouble tickets related to Cloud Contact center within service levels. • Active participation and coordinate testing and support of Cloud Contact Center Disaster Recovery plans. • Provide support to all IP phones, IP softphones, Video endpoints • Coordination/monitoring of vendor maintenance requests and activities. • Work with communications carriers and technicians to resolve carrier problems. #LI-CM1 You will be successful in this role if you have: 6+ years Voice & Cloud Contact Center Technologies Support Service. 3+ years Cloud Contact Center as a Service - Nice InContact, 8x8, Ringcentral , Amazon Connect, Genesys Cloud CX, Five9. On Premise Cloud Contact Center Technologies - Avaya, Cisco, Genesys SIP, VOIP, IP Telephony & Unified Communications, IVR, CTI, Call Recording, WFM, Dialers. Basic understanding of Network Infrastructure Design and monitoring. Ability to work in a 24x7 Support environment. Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, blood type, caste, citizenship,

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