Bilingual Customer Solution Center Agent (10a-7p)

Benefits

Parental leave

Not verified

Non-birth-parent leave

Not verified

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

Not verified checked Jun 13, 2026

Salary

Not verified

401(k) match

Reported from DOL Form 5500 industry filing (not employer-specific)

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Market context

U.S. role benchmark (BLS OEWS)

$57,704 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.9% - Slower

Matched to SOC 41-2031 - Sales aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Sales From the posting source checked Jun 20, 2026

Seniority

Mid From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

Required From the posting source checked Jun 20, 2026

Company

Company stage

Public-company From the posting source checked Jun 20, 2026

Equity

Offered Verified - SEC 10-K source checked Jun 20, 2026

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Bilingual Customer Solution Center Agent (10a-7p) Dallas, TX, United States Benefit highlights: 11 Paid Holidays, 15+ days of PTO, 401k Matching, Health Benefits, and more! The Bilingual Customer Solution Center Agent will answer incoming calls from PlainsCapital Bank customers while exhibiting service beyond expectations. Will provide full-cycle customer support in a call center setting by professionally greeting callers, providing appropriate information, resolving issues and concerns, transferring calls, and taking messages, as necessary. Answers large volume of customer calls and inquiries concerning products, services, notices, statements, etc. related to associated Bank items including, but not limited to, (inquiries will typically be about checking and savings accounts, time deposits, loans, Visa check cards, internet banking, and wire transfers, etc.). Greets and assists customers in a friendly, professional manner. Ensures customers experience service beyond expectations and that the information provided is thorough and accurate. Continually maintains working knowledge of all relevant company software, products, and services required to effectively answer customer inquiries. Responsible for closing each call by typing a closing summary that will include the outcome of the call, including what the call was about, whether the call had to be transferred to another department, or if the call was processed entirely by the Agent. Other duties as assigned. High School diploma, general education degree (GED), or equivalent required. 1 year or more of customer service experience in a professional environment required. Bilingual with ability to read, write and speak English and Spanish is preferred. Previous experience in a call enter environment

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