Customer Service Engineer, Hyderabad

Benefits

Parental leave

Not verified

Non-birth-parent leave

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Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

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Childcare support

Not verified

Learning budget

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Verification

Not verified checked Jun 13, 2026

Salary

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401(k) match

Reported from DOL Form 5500 industry filing (not employer-specific)

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Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Schedule

Shift type

Not verified

Weekend work

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Application

Cover letter

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Assessment

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Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Customer Service Engineer, Hyderabad IN Hyderabad As a Customer Service Engineer, you will be leading Customer Service operations in your work area for Consumer and Farm customers, you will be handling Customer complaints from OE and Replacement customers. You will be maintaining relationship with stakeholders. You'll also be training the channel on process and tyre technology and will be supporting OE and dealer on sales and service activities Key Responsibility Areas You will coordinate with customers for warranty handling within the defined turnaround and response times. You will apply strong technical knowledge of tire functioning, manufacturing processes, and field conditions while handling cases. You will coordinate closely with the Business and Service teams to build effective synergy. You will report daily warranty handling status and MIS updates to the Regional Manager. You will coordinate with the Field Engineering team for mileage surveys, new condition developments, and other warranty-related activities. You will conduct root cause analysis for development and field concerns and drive resolution. You will stay updated on the latest competitive policies, products, and technology developments for benchmarking purposes. You will conduct fleet tests and follow up with customers for new development projects. You will develop strong business relationships with the Replacement channel and OEM workshops by delivering excellent and timely customer service support. You will conduct mileage surveys, campaign support activities, tire safety and maintenance awareness programs, and customer connect initiatives. You will manage a team of third-party technical experts and provide real-time guidance for instant warranty support to

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