Associate Customer Service Representative

Benefits

Parental leave

3 weeks Source: https://www.owens-minor.com/wp-content/uploads/2025/12/OM_2024-Impact-Report_Web_final.pdf. source Last checked May 7, 2026.

Non-birth-parent leave

3 weeks Source: https://www.owens-minor.com/wp-content/uploads/2025/12/OM_2024-Impact-Report_Web_final.pdf. source Last checked May 7, 2026.

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

Source-linked checked May 7, 2026

Salary

Not verified

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Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Schedule

Shift type

Not verified

Weekend work

Not verified

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Associate Customer Service Representative 3610 Accendra India At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 50+ facilities across the US and 18,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers-and their patients-are at the heart of what we do. Our mission is to empower our customers to advance healthcare, and our success starts with our teammates. POSITION SUMMARY Supports the Owens & Minor Customer Care organization by providing superior customer service to clients using critical thinking skills and resources provided. Provides support in all functions including order management, product flow, backorder management, and credits as needed and as requested. Acts as the primary customer point of contact in a manner that maximizes customer satisfaction. ESSENTIAL JOB FUNCTIONS: General • Serves as a primary customer point of contact, ensuring a high level of customer satisfaction. • Execute all inbound and outbound telephone calls and digital communications with professionalism, courtesy, and efficiency, adapting to business needs as required. • Manage all incoming issues by either resolving them or delegating tasks to the appropriate Customer Service team or other internal O&M teams. • Follow up on outstanding tasks to ensure completion and provide updates to customers as required. • Document all work and communications with customers using case management software, ensuring accurate tracking of outstanding activities. • Takes on various functions within the Customer Service team, including order management, product flow,

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