Associate Customer Support Engineer India

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

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• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

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Salary

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Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Schedule

Shift type

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Weekend work

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Application

Cover letter

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Assessment

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Deadline

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Where they hire

State eligibility is not yet verified.

About this role

Associate Customer Support Engineer India Thāne, India | Krakow (City), Poland Job Description - Customer Support Engineer About us: Revvity is an international developer and provider of end-to-end solutions designed to help scientists, researchers, and clinicians solve the world's greatest health challenges. We have deep experience in our field, having been part of Revvity's 85-year history, and are excited for our future as a dedicated life sciences & diagnostics business. Our team of 11,000+ colleagues from around the globe are vital to our success and the reason we're able to push boundaries in pursuit of better human health. Overview: Provides technical support to install and maintain company products. Conducts on-site enhancements, maintenance and support for new and existing systems. Implements new product configurations/software upgrades, installs network devices and/or hardware components/peripherals. Diagnoses, troubleshoots and repairs technical problems. Knowledgeable of company and third party vendor products utilized in the customer's application/systems. Responsibilities: To fulfill aftersales needs of customers in the assigned territory To Maintain response time & downtime as per the SLA to assigned customers. Accountable for instruments installation and Warranty service in the Field. Accountable for Billable service and promote the service contracts. Deliver actionable data driven insights to explore new areas of operational excellence. Ensure all in-field activities are carried out safely complying with company environmental Health & Safety (EHS) guidelines and procedures. Perform field service as advised by the Group Leader, carrying out repairs, maintenance and installation of instrumentation and there accessories. Provide highly visible customer support through the

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