AR Team Lead - Billing & Corrections

Benefits

Parental leave

Not verified

Non-birth-parent leave

Not verified

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

Not verified checked Jun 13, 2026

Salary

Not verified

401(k) match

Reported from DOL Form 5500 industry filing (not employer-specific)

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Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Customer Success From the posting source checked Jun 20, 2026

Seniority

Senior From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

Not verified

Company

Company stage

Public-company From the posting source checked Jun 20, 2026

Equity

Offered Verified - SEC 10-K source checked Jun 20, 2026

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

AR Team Lead - Billing & Corrections CR GBS Heredia Office The Corrections Team Lead independently oversees complex corrections activities to ensure accurate issue resolution, strong process governance, and effective case management across interconnected workflows. The role applies deep process knowledge, analytical judgment, and attention to detail to mitigate operational risk, improve accuracy, and support consistent execution. Partnering cross‑functionally with Billing, Customer Master, Pricing, and other stakeholders, the role addresses root causes, drives process alignment, and supports continuous improvement. The Corrections Team Lead also strengthens team effectiveness by monitoring performance, facilitating knowledge sharing and cross‑training, and guiding junior analysts through escalations and best practices. Why This Role Matters Ensures accuracy, compliance, and risk mitigation by independently leading complex and escalated corrections, applying deep process expertise and analytical judgment to resolve high ‑ impact issues and prevent downstream errors. Drives operational stability and continuous improvement through root cause analysis, performance monitoring, and strong SOP governance, reducing rework and improving end ‑ to ‑ end process execution. Enables cross ‑ functional alignment by partnering with Billing, Customer Master, Pricing, Sales, and other teams to resolve systemic issues and strengthen connected workflows. Elevates team capability and consistency by serving as the primary escalation resource, coaching junior analysts, and supporting onboarding, cross ‑ training, and knowledge sharing. What you'll do Complex Corrections & Escalation Management: Lead resolution of complex and escalated corrections cases ensuring accuracy, compliance, and timely closure. Manage high ‑ impact corrections requiring advanced analysis and cross ‑ functional coordination. Act as

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