Customer Success Manager, Tokyo

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

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Salary

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Market context

Median wage (BLS OEWS)

$78,856 national median

Projected growth (BLS Employment Projections)

+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Schedule

Shift type

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Weekend work

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Application

Cover letter

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Assessment

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Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Customer Success Manager, Tokyo Japan - Tokyo About the role: The Customer Success department is the backbone of everything Forter does, and as a Customer Success Manager, you'll be a key addition to that team. Forter's technology is on the cutting edge, and as such, the Customer Success team is in an exciting position to show customers how to benefit from that value. We put a great deal of faith in our CSMs, who are responsible not only for customer satisfaction, but also for renewals, expansion, and providing strategic insights. In this role you'll build lasting relationships with client executives, solve complex business challenges, and grow partnerships, all while developing business, technical, and relationship skills that'll be the cornerstone of your future career. What you'll be doing: - Enable a variety of client stakeholders on Forter's portal and technology close to the account going live. Run ongoing training and enablement for clients as well - Quarterback high impact engagements, particularly monthly and quarterly business reviews to communicate Forter's performance and value to client executives - Procure advocacy from your clients in the form of reference calls, case studies, etc. that act as sales accelerators and turn our partners into active promoters - Leverage your client relationships and knowledge of Forter's solution to generate upsell opportunities that you will collaborate with the Sales team on - Own the retention number for your book of business and oversee the renewal process for expiring client contracts - Share key insights about Forter's product

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