Technical Support Engineer

Benefits

Parental leave

Not verified

Non-birth-parent leave

Not verified

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

Not verified

Salary

$80K-$100K From the posting source checked Jun 20, 2026

401(k) match

Not verified

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Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

14% above the BLS role benchmark for customer success aggregate.

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Customer Success From the posting source checked Jun 20, 2026

Seniority

Mid From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

Not verified

Company

Company stage

Public-company From the posting source checked Jun 20, 2026

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Technical Support Engineer New York As a Technical Support Engineer at Flow Traders, you will be responsible for the troubleshooting, maintenance, and uptime of our office-based IT systems. This includes workstations, thin clients, virtual machines, as well as laptops, TVs, and printers. A typical day for a Technical Support Engineer begins with a routine review of all office IT infrastructure through our monitoring systems, along with a scan of any issues reported in support chats. Throughout the day, your primary focus will be on resolving technical issues while also contributing to process improvement initiatives and projects that continuously enhance our environment. As our New York office continues to grow, you will oversee IT procurement and inventory management to ensure that equipment needs are consistently met. In partnership with HR and Office Management, you will also support onboarding for new hires, including preparing equipment, coordinating desk moves, and setting up employee workstations. What you will do - Provide exceptional first-level IT support in a fast-paced trading environment - Serve as the primary point of contact for all IT support issues and requests - Manage, maintain, and support a stable, high-performing office IT infrastructure - Monitor and respond to IT support chat requests, ensuring timely troubleshooting, resolution, or escalation to the appropriate subject matter experts - Oversee IT procurement processes and manage inventory effectively - Collaborate closely with other Technology teams to ensure reliability, scalability, and operational efficiency What you need to succeed - 2+ years of hands-on experience in IT support

Read the full description at job-boards.greenhouse.io. FewerJobs shows a preview and links to the original posting.