Technical Account Manager

Benefits

Parental leave

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Family-building benefits

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Mental health support

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Childcare support

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Salary

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401(k) match

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Schedule

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Weekend work

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Application

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Deadline

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About this role

Technical Account Manager Manila, Manila, Philippines (Hybrid) Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. Technical Account Manager To complement our rapid growth, Five9 is looking for a Technical Account Manager (TAM) to join our Technical Account Management team. The ideal candidate for this role will play a critical role in supporting Five9 clients by creating customized solutions designed to meet our clients' requirements and ensure a high level of customer satisfaction. He/she is someone who has worked as a senior professional in contact centers and has excelled in account management, project management and functional/technical consulting. Responsibilities: - Provide excellent account management, project management and technical consulting to Five9's clients who have enrolled in TSM & TAM Services. - Partner with clients to build and maintain a 'Trusted Advisor' relationship; understand their business needs, propose recommendations and solutions designed to optimize Five9's platform and enhance operational effectiveness. - Articulate the value of Five9's services, products and concepts through presentations, demonstrations and open discussion with clients. - Educate and train clients on administration and utilization of Five9 products to help them become self-sufficient. - Directly support and troubleshoot technical issues as needed. - Manage

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