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Five9 Inc

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  • Service Optimization Specialist

    Manila, Manila, Philippines (Hybrid)

    hybrid Salary not disclosed

    Service Optimization Specialist Manila, Manila, Philippines (Hybrid) Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. The Service Optimization Specialist will play a key role supporting clients, building and implementing projects, and act as a consultant to C-level contacts and operational teams for best practices in their Contact Center. Technical Account Management experience and ability to drive customer satisfaction is valuable, along with solution implementation, support, and sales engineering experience in the premise-based or cloud telecommunications software industry. Special consideration will be given to candidates that possess a background in both contact center operations and technology with a preference towards those that have experience with Five9 software and adjacent technologies Key Responsibilities: - Manage Non-Break Fix Cases ensuring complete satisfaction from a technical, business, and reporting perspective - Manage the day-to-day operational and tactical aspects of multiple customer implementations; effectively communicate plans, progress and status both internally and to the customer organization - Implement, troubleshoot and support the Five9 call center software solutions in a wide array of configurations and customer environments - Partner with Customers to optimize the Five9 call center software solution - Continually seek opportunities to increase customer satisfaction and deepen

  • Senior Engineering Manager | IND

    India, Bengaluru (Hybrid)

    hybrid Salary not disclosed

    Senior Engineering Manager | IND India, Bengaluru (Hybrid) Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. The Team Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. The cloud contact center market has become the hot space for innovation in real-time communications and is the tip of the spear for the application of Artificial Intelligence, especially Generative AI and Large Language Models (LLM). Our Studio Product Engineering team is responsible for developing a suite of leading-edge AI products built upon industry-leading AI tech from vendors like OpenAI, Google, IBM Watson and Amazon and integrate into Five9 wider well-developed microservices platform. Our vision is nothing less than to reimagine the experience of connection between end users and the brands which serve them. Our AI agents will offer self-service which delights and accomplishes tasks at super-human speeds, while also blending in live human agents for the many cases when a human touch is needed. Our AI agents will assist the live agents too and help supervisors and managers get the most out of their mix of human and AI labor. Role Purpose As a Senior

  • Sr. Data Engineer

    India, Bengaluru (Hybrid)

    hybrid Salary not disclosed

    Sr. Data Engineer India, Bengaluru (Hybrid) Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. About the Job We are building a Customer Data Platform (CDP) designed to unlock the full potential of customer experience (CX) across our products and services. This role offers the opportunity to design and scale a platform that unifies customer data from multiple sources, ensures data quality and governance, and provides a single source of truth for analytics, personalization, and engagement. As a key member of the data engineering team, you will architect and implement the pipelines, storage layers, and integrations that power our CDP. You'll work with product, data science, and engineering stakeholders to deliver a robust platform that supports real-time decision-making, personalization at scale, and actionable customer insights. This is a high-impact, hands-on engineering role where you'll shape the data foundation that directly influences how we understand and serve our customers. What You Will Be Doing - Design and implement Five9's Customer Data Platform solutions and enable production use cases for customers - Design and develop highly scalable and resilient services for ingesting large-scale datasets - Demonstrate strong ownership by ensuring operational excellence with a sharp focus

  • Procurement & Facilities Executive

    India, Chennai

    unspecified Salary not disclosed

    Procurement & Facilities Executive India, Chennai Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. Procurement & Facilities Executive (3-4 Years Experience) Location: Chennai, India Department: Procurement & Administration Experience: 3-4 Years Job Summary We are looking for a proactive and detail-oriented Procurement & Facilities Executive to support procurement operations while assisting with day-to-day facilities and administrative activities. The role will primarily focus on procurement (70%) and facilities management (30%), ensuring smooth business operations, cost optimization, vendor management, and workplace support. Key Responsibilities Procurement (70%) Manage end-to-end procurement activities, including sourcing, vendor evaluation, negotiations, and purchase order processing. Obtain and analyze quotations to ensure cost-effective purchasing decisions. Coordinate with internal stakeholders to understand procurement requirements and timelines. Develop and maintain strong relationships with vendors and service providers. Negotiate pricing, payment terms, and service-level agreements to achieve cost savings. Track procurement requests and ensure timely delivery of goods and services. Maintain procurement records, contracts, purchase orders, and vendor documentation. Support vendor onboarding, contract renewals, and supplier performance evaluations. Ensure compliance with procurement policies, approval workflows, and audit requirements. Collaborate with Finance, Legal, IT, HR, and Business teams on procurement-related activities. Facilities & Administration (30%) Support

  • Sr AI Software Engineer

    India, Bengaluru (Hybrid)

    hybrid Salary not disclosed

    Sr AI Software Engineer India, Bengaluru (Hybrid) Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. About the Role We are looking for a Senior Frontend Engineer to join the AI team at Five9, building tools that enable 3rd-party Contact Center and call recording platform customers to integrate with Five9's AI capabilities. You will own the frontend of a standalone AI application used by enterprise customers and sales teams, working closely with product, AI, and backend engineering to deliver fast, reliable, and intuitive experiences in a real-time contact center environment. What You'll Do - Build and maintain the AI Standalone frontend application, including data ingestion, mapping, and transformation workflows - Develop real-time UI features using WebSocket and streaming protocols for live agent and supervisor experiences - Design and deliver desktop applications (Electron or equivalent) alongside web-based interfaces where the use case demands it - Design intuitive interfaces for non-technical operations and sales users working with contact center data - Implement scalable frontend architectures including Microfrontend patterns for modular, multi-team codebases - Collaborate with backend and AI platform teams on integration patterns for real-time data and AI-driven features - Build and maintain CI/CD pipelines, automated

  • Sales Operations Analyst

    Irving, TX (Hybrid)

    hybrid $65K-$101K

    Sales Operations Analyst Irving, TX (Hybrid) Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. We are seeking a talented and meticulous analyst to join our Reporting Analytics team and perform critical analysis in support of key strategic initiatives. The Sales Operations Analyst will work cross functionally with Sales, Deal Desk, Billing and IT to help manage and optimize internal business systems in support of sales and revenue generation. Key Responsibilities: - Build and update advanced Excel data models to report sales booking metrics, customer invoicing, and channel commissions and promotions. - Build and run commissions processes and dashboards in Google Looker. - Draft, document, track and process custom special incentives issued to external partners. - Process cases submitted by external processes for commissions inquiries. Build rapport with external analysts with live trainings and phone calls. - Support PRM manager as backup on administrative tasks. - Perform analysis and provide reporting to Sales, Billing and Executives by gathering, extracting and manipulating raw data from multiple databases and transform it into useful information to drive decisions and maximize profits. - Work cross functionally to improve processes, automate and streamline workflows, standardize reporting, facilitate collaboration, gather

  • Senior Product Designer

    India, Bengaluru (Hybrid)

    hybrid Salary not disclosed

    Senior Product Designer India, Bengaluru (Hybrid) Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. *]:pointer-events-auto R6Vx5W_threadScrollVars scroll-mb-[calc(var(--scroll-root-safe-area-inset-bottom,0px)+var(--thread-response-height))] scroll-mt-[calc(var(--header-height)+min(200px,max(70px,20svh)))]" data-turn-id="request-6979b5d3-259c-8399-a999-8f7c978e5a79-8" data-turn-id-container="request-6979b5d3-259c-8399-a999-8f7c978e5a79-8" data-testid="conversation-turn-50" data-scroll-anchor="false" data-turn="assistant"> About Five9 Five9 is a leading provider of cloud contact center software, and we're looking for a Senior Product Designer to join our innovative and collaborative team. Role Overview In this role, you will be instrumental in shaping the user experience of our products, ensuring they are not only powerful and feature-rich but also intuitive and a joy to use. You will be heavily involved in forward-looking initiatives, specifically working on projects like AI-generated insights and suggestions. You will be a key advocate for our users, particularly our Agent, Supervisor, and Admin personas. Key Responsibilities - User-Centered Design: Lead the design of new features and improvements from concept to launch, ensuring a deep understanding of user needs and advocating for them throughout the design process - Cross-Functional Collaboration: Partner closely with product managers, engineers, and other stakeholders to define product requirements and translate them into elegant and effective design solutions - Prototyping and Testing: Create wireframes, prototypes, and high-fidelity mockups to effectively communicate design ideas and iterate on them based

  • Support Technician

    India, Chennai

    unspecified Salary not disclosed

    Support Technician India, Chennai Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. Support Technician About Five9 Five9 is a leader in cloud-based contact center solutions and one of the Bay Area's fastest-growing companies. Headquartered in San Ramon, CA, we continue to expand globally and offer a high-energy environment with significant opportunities for personal and professional growth. Our competitive compensation package includes a base salary, monthly commissions/bonus, RSUs, and a full benefits package. Position Overview The Support Technician plays a critical role in ensuring smooth IT operations across Five9's offices and remote workforce. This position provides End-user IT support for the India office and remote users across North America, APAC, and EMEA , while also participating in global IT projects. You will interface with end-users across all business units and assist IT teams in troubleshooting issues related to systems, applications, and connectivity. Key Responsibilities - Serve as the first point of contact for IT support requests via Service Desk calls, tickets, and walk-ups, following documented processes and escalation procedures. - Provide IT troubleshooting for hardware, software, peripherals, and enterprise applications across global offices and remote users. - Manage ticketing systems, ensuring timely resolution and

  • Director, Technical Accounting

    Irving, TX (Hybrid)

    hybrid $121K-$252K

    Director, Technical Accounting Irving, TX (Hybrid) Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. We are seeking a highly skilled and strategic Director of Technical Accounting, reporting directly to the Chief Accounting Officer, to lead our technical accounting function. As a fast-growing SaaS company, we encounter complex and evolving accounting challenges. In this role, you will be the foremost expert on US GAAP and IFRS, ensuring our accounting policies and financial reporting is accurate, compliant, and optimized. This role will involve working with all accounting and finance functions including cross-functionally with Corp. Dev., IT, Engineering, Procurement, etc. A critical component of this role involves cross-functional leadership, specifically partnering with our Engineering and Product teams to accurately identify, track, and account for internal-use software capitalization (ASC 350-40/ASU 2025-06) . You will manage and mentor one direct report, driving a culture of continuous improvement, rigorous documentation, and collaborative problem-solving across the organization. Responsibilities Strategic Leadership & Technical Expertise - Subject Matter Expert (SME): Serve as the company's primary authority on complex US GAAP matters, with a deep focus on SaaS industry standards, including Business Combinations (ASC 805), Leases (ASC 842), Debt & Equity (Convertible Bonds,

  • Procurement Specialist II

    Manila, Manila, Philippines (Hybrid)

    hybrid Salary not disclosed

    Procurement Specialist II Manila, Manila, Philippines (Hybrid) Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. Five9 is a leading provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating more than three billion customer interactions annually. The Procurement Specialist supports Five9's global procurement organization by driving operational excellence across our Procure-to-Pay (P2P) processes. With a primary focus on supporting our Coupa platform operations, this role is critical to ensuring a seamless procurement experience for our internal stakeholders. You will partner closely with the Coupa Subject Matter Expert (SME) and serve as a frontline partner for cross-functional teams (e.g., Sales, Marketing, Legal, Finance, IT, Engineering, and other business units), guiding users through the procurement process, troubleshooting issues, and ensuring compliance with Five9's procurement policies. Responsibilities: - Coupa P2P Process Operations: Facilitate the PR>PO process for defined responsible areas ensuring purchase requests (PRs) purchase orders (POs), and Change Requests are processed efficiently, accurately, and in compliance with corporate policies - Internal User Support & Enablement: Act as a dedicated partner to internal business users. Provide day-to-day guidance, troubleshoot system issues, and assist with

  • Senior Technical Product Manager, Core CCaaS Application Scale and Enterprise Delivery

    India, Bengaluru (Hybrid)

    hybrid Salary not disclosed

    Senior Technical Product Manager, Core CCaaS Application Scale and Enterprise Delivery India, Bengaluru (Hybrid) Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. Five9 is a leading provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating more than three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses with cloud contact center software that is reliable, secure, compliant and scalable, which is designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results To complement our rapid growth, we are actively looking for a talented and experienced Senior Technical Product Manager, Core CCaaS Application Scale and Enterprise Delivery to join our team. You will own the product roadmap for the capabilities that allow the largest, most operationally complex enterprise customers to deploy, configure, and operate Five9's Intelligent CX Platform at scale- covering everything from provisioning automation and multi-tenant resource governance to release orchestration, observability pipelines, and compliance-ready data residency controls. You will work at the intersection of engineering, professional

  • Senior Technical Product Manager - Scale Tools for Implementation Partners

    Porto, Portugal (Hybrid)

    hybrid Salary not disclosed

    Senior Technical Product Manager - Scale Tools for Implementation Partners Porto, Portugal (Hybrid) Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. To complement our rapid growth, we are actively looking for a talented and experienced Senior Technical Product Manager to join our team. Five9's partner ecosystem is a key delivery channel for large, most complex enterprise CCaaS deployments in the world. These partners run multi-month, multi-million-dollar contact center transformation programs on behalf of enterprise clients, and the speed, reliability, and quality of those deployments depend directly on the tooling Five9 provides. This role is to evolve the partner tooling capabilities and make them future ready. You will own the product strategy and roadmap for the full suite of capabilities that partners use to deploy, configure, monitor, and support Five9: portals, implementation automation APIs, sandbox and pre-production environment management, partner-facing monitoring and health dashboards, support escalation tooling to deliver Five9 at enterprise scale. You will be the product owner for Five9's partner experience layer - the developer-facing and delivery-facing surface that sits between Five9's platform and the partners architect/engineer configuring large scale deployments. If you have built developer or partner tooling from platform perspective

  • Director, IT Infrastructure

    Irving, TX (Hybrid)

    hybrid $119K-$371K

    Director, IT Infrastructure Irving, TX (Hybrid) Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. We are looking for a Director of IT Infrastructure & Operations, who will be the leader accountable for the global infrastructure and operational backbone of Five9's internal IT - spanning networking, identity and access management, IT services, cloud services, and the Microsoft 365 platform. This is a strategic leadership role, not a hands-on engineering role. The leader in this seat sets the multi-year roadmap, builds and develops the team that executes it, runs a metrics-driven operation, and partners closely with Security, Engineering, Workplace, and business leaders to ensure Five9 employees have a secure, productive, and reliable computing environment wherever they work. The successful candidate will bring a rare combination of strategic vision, operational rigor, and people leadership. They will be equally comfortable in a Chief Information Officer (CIO) staff conversation about a three-year platform strategy and in a war-room incident review where minutes matter. They lead with data, drive through process, and develop talent. This role reports to our CIO Key Responsibilities - Strategy & Leadership • Own and execute the multi-year strategy and roadmap for global IT infrastructure

  • Senior Product Marketing Manager - Campaign Management & Outbound

    United States (Remote)

    remote $124K-$191K

    Senior Product Marketing Manager - Campaign Management & Outbound United States (Remote) Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. We are looking for a Senior Product Marketing Manager for outbound dialer and campaign management with deep domain expertise in predictive, progressive, and preview dialing as well as revenue execution for list management, proactive omnichannel engagement, and compliant outreach. You will be responsible for marketing and evangelizing the value and ROI of targeted outbound campaigns for collections, sales, and support use cases. You will serve as the external "voice of the product," translating technical features into compelling customer benefits. You will craft compelling narratives that highlight differentiation, and work closely with product, marketing, and sales teams to bring our innovations to life. Key Responsibilities: - Positioning and Messaging: Craft strategic messaging that differentiates us from competitors and targets contact center leaders, driving sales throughout the funnel for both prospects and customers. - Product Launches: Define and manage go-to-market strategy for our products, including messaging, positioning, launch planning, use cases, customer stories, sales enablement, and customer adoption. - Enablement: You'll partner with customer-facing teams to create impactful narratives, content, collateral, and training to drive

  • Product Management Director – Workforce Engagement

    United States (Remote)

    remote $135K-$398K

    Product Management Director – Workforce Engagement United States (Remote) Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. We are seeking a Product Management Director - Workforce Engagement to lead the future of intelligent workforce engagement at Five9. This is an individual contributor (IC) role for a seasoned product leader who thrives in deep domain ownership, hands-on execution, and strategic influence without direct reports. In this pivotal role, you will shape the strategy and execution of Five9's Workforce Engagement Management (WEM) portfolio - spanning AI-driven Quality Management (QM) and Workforce Management (WFM) - transforming how contact centers evaluate interactions, optimize agent performance, forecast demand, and manage their workforce at scale. You will position Five9 as a leader in intelligent workforce engagement, delivering products that fundamentally change how organizations plan, manage, and continuously improve their contact center operations. We're looking for a visionary product leader who combines deep WEM domain expertise with hands-on experience in agentic AI, exceptional strategic thinking, and cross-functional influence. The ideal candidate brings a proven track record in QM and WFM product management, hands-on experience designing and building workforce engagement solutions, and a passion for solving complex operational problems through intelligent

  • Enterprise Solution Consultant (AI Agents SME)

    United States (Remote)

    remote $94K-$218K

    Enterprise Solution Consultant (AI Agents SME) United States (Remote) Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. Five9 is looking for a Solution Consultant to drive solution discovery and design of Five9's AI Agents Solutions. This includes collaborating on sales proposals, providing pre-sales support to both direct and indirect sellers, solution demonstration, and making best practice recommendations which enable our customers to get optimal results from their contact center. Your relevant experience is a critical factor considered, but it is not, by itself, a deciding factor for applying candidates. Candidates should possess a high level of professionalism, persistence, focus, and ability to execute while consulting our prospects and customers. Key Responsibilities: - Partner with direct and indirect sales teams to acquire new Five9 customers and increase Five9 footprint within the install base - Drive and engage prospect facing solution discovery, with a focus on integrating Five9 technology into an organization's existing infrastructure - Translate customer business needs/outcomes to technical solutions - Provide subject matter expertise to Five9 Sales Directors and Solution Consultants - Educate, enable, and empower Five9 direct and indirect sellers - Deliver customized solution demonstrations & presentations - Remain up to

  • Desktop Systems Administrator I

    Porto, Portugal (Hybrid)

    hybrid Salary not disclosed

    Desktop Systems Administrator I Porto, Portugal (Hybrid) Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. The Desktop Support Administrator is responsible for managing desktop-related support issues for the Porto office and remote users across Europe. The role interfaces with end-users across all business units at multiple levels and assists IT support personnel in troubleshooting server and network failures. The position allows for participation in global projects, providing an opportunity for the individual to collaborate with colleagues from other Five9 sites. The Desktop Support Administrator is integral to smooth operations of the IT Service Desk and must wear many hats to be successful. The position will require off-hours support, with occasional weekends and evenings as necessary. Major Responsibilities: - Serve as the escalation point of contact for resolving desktop and laptop-related issues in a 1,000+ user enterprise. - Respond to Service Desk calls, walk-ups, incidents, and tasks, following internal procedures and escalation processes through our ticketing system. - Administer and support enterprise-level solutions for managing computing devices within the Five9 global organization. - Troubleshoot, research, diagnose, document, and resolve technical issues related to the client compute environment and infrastructure in a timely manner. -

  • Associate Solution Consultant

    United States (Remote)

    remote $48K-$112K

    Associate Solution Consultant United States (Remote) Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. Solution Consultants are team players who can create product demonstrations to prospects, customers, and partners (everyone from developers to project managers to C-level executives) on the best ways to build and deploy applications on the company for their teams. They are involved in all stages of the customer's lifecycle and are comfortable using presentations, email, and phone to connect with customers. Solution Consultants should be high energy evangelists of the product, empathize with customers' business needs, and quickly discern technical challenges by asking detailed and clarifying questions and presenting solutions that solve those needs. Ideal candidate has the rare combination of technical savviness and business acumen and is looking for a career that can utilize both. As a Sales Engineer, you will hone these skills by advising a diverse set of customers and partners on what is possible using the company's platform. Responsibilities - Support the sales team, RFP team, and operations team as the key technical advisor and SME for the Five9 contact center. - Support the sales team in helping prospects and partners understand what is possible

  • Network Engineer – Activations

    Manila, Manila, Philippines (Hybrid)

    hybrid Salary not disclosed

    Network Engineer – Activations Manila, Manila, Philippines (Hybrid) Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. Network Engineer - Activations Five9 is a leading provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating more than three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses with cloud contact center software that is reliable, secure, compliant and scalable, which is designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results. To complement our rapid growth, we are actively sourcing for a Network Engineer to operate in a 24/7 Software-as-a-Service (SaaS) environment maintaining IP Networking components in a production setting. In this role you will: - Assist customers and field personnel in network activations for customers - Participate in projects for Network Operation improvements - Review and analyze history of network related incidents and perform preventive measures - Troubleshoot network related issues and communicate with customers - Implement best security practices - Assist in managing network service providers and

  • Manager, Sales Commissions - Contractor

    United States (Remote)

    remote Salary not disclosed

    Manager, Sales Commissions - Contractor United States (Remote) Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. Five9 is seeking a Manager, Sales Commissions to lead the end‑to‑end administration, governance, and evolution of its global sales commission programs. This role is responsible for ensuring accurate, timely, and compliant commission payments for sales and customer success representatives. The Manager will be responsible for overseeing the maintenance of an Incentive Compensation Management (ICM) tool, as well as ETL integrations and SOX controls related to commissions. This role combines hands‑on technical expertise, people leadership, and strong cross‑functional partnership across Finance, Sales Operations, Payroll, and Audit. Key Responsibilities Sales Commission Operations & Leadership - Lead the end‑to‑end commission process for hundreds of quota‑carrying reps, ensuring accurate and timely payouts. - Manage a small team, providing coaching, workload prioritization, and performance guidance. - Act as the primary escalation point for commission disputes, complex calculations, and off‑cycle adjustments. - Partner closely with Sales Operations, Deal Desk, Payroll, and HR to ensure alignment on compensation plans, bookings, and employee data. ICM Ownership & Commission Model Management - Serve as the system owner for the Company ICM, including plan configuration, calculation logic,